Call Centre Customer Service Coordinator
Call centre Customer Service Coordinator
Location: Henley-on-Thames Salary: £28,000 (depending on experience)Hours: Full-time, Monday to Friday 8.00am -5.00 pm (1 hour lunch break)
The Role
We are looking for a motivated and customer-oriented Customer Service Coordinator to join our team. This is a dynamic and varied position where you will act as the main contact for customer enquiries, order processing, and service coordination.
Key Responsibilities
- Respond to customer enquiries received via phone, email, and monitoring systems in a professional, approachable, and efficient manner
- Accurately record service requests and orders within the CRM system
- Allocate engineer call-outs and manage service schedules
- Organise delivery of orders to customer sites using courier services
- Keep customer records and databases up to date and accurate
- Communicate with couriers and external suppliers to ensure timely and reliable deliveries
- Assist the ICT team in connecting customers to remote monitoring systems
- Plan and coordinate service visits, ensuring all tasks are completed on time and to a high standard
Skills & Experience Required
- Strong organisational skills with excellent attention to detail
- Ability to manage and prioritise workload in a fast-paced environment
- Confident IT skills, including Microsoft Office applications
- Proactive mindset with strong problem-solving abilities and a focus on customer satisfaction
- Experience with CRM systems is advantageous but not essential
- Excellent communication skills and a professional, customer-focused approach
What We Offer
- Salary of £28,000 (depending on experience)
- Opportunity to work within a supportive, customer-driven team
- Training and ongoing professional development
- Friendly, collaborative working environment