Deskside Support Technician - Level 2

Job Title

Deskside Support Technician – Level 2

Contract Type

Contract (3–6 months, with possible extension)

Start Date

Monday, 23 February 2026

Location

GB-ESS – Chelmsford(On-site)

Pay Rate

£150 per day

Technician Skill Level

Level 2

Role Overview

We are seeking a skilled and customer-focused Deskside Support Technician (Level 2) to provide on-site technical support for end-user devices. The role involves resolving hardware and basic software issues, delivering high-quality client-facing support, and ensuring efficient handling of service requests in line with defined procedures.

Services in Scope

• Deskside support for:
  • PCs
  • Laptops
  • Phones
  • Peripheral devices
  • Software

Key Responsibilities

• Resolving hardware and basic software issues.
•  Providing client-facing support with strong communication and professionalism.
•  Preparing, installing, and configuring end-user devices.
•  Performing service tasks within defined procedures.
•  Supporting equipment disposal and decommissioning processes.
• Documenting work performed and updating ticketing systems.
•  Providing feedback on technical processes to support efficiency improvements.

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Required Skills & Experience

• Working technical knowledge in order to address service work orders for PCs, laptops, phones, peripherals.
•  Client-facing soft skills. • Strong verbal and written communication skills.
•  Ability to apply intermediate-level knowledge in the field
• Works on problems/projects of moderately medium-complex scope.
•  Exercises independent judgment within defined practices and procedures.
•  Evaluates unique circumstances and makes recommendations.
•  Typically 2–3 years of experience.
•  Ability to provide disposal services. • Able to independently problem-solve.
•  Able to provide feedback on new technical processes to help drive efficiency.
•  No OEM certifications required Languages