Desktop/Helpdesk Support Consultant

Rate: £200 per day Duration: 2-week contract (commencing 19 January)Location: 27 Soho Square, London, W1D 3QR

This business-critical position supports a high-profile enterprise during a period of internal resource transition. The Desktop/Helpdesk Support Consultant will serve as the primary onsite technical resource, delivering Tier 1 and Tier 2 support across user endpoints, collaboration tools, and core business systems. The consultant will ensure continuity of IT services and uphold high standards of customer experience.

• Provide daily desktop support for Windows 10/11 and macOS environments, including hardware and software diagnostics and remediation.

• Configure and deploy workstations, peripherals, user accounts, and application access.

• Support mobile devices and perform basic network troubleshooting (wired/wireless).

• Maintain and support collaboration and productivity platforms, including Office 365, Salesforce, Slack, Zoom, and MDM solutions such as Intune.

• Act as the onsite escalation point for issues requiring physical presence or hands-on technical intervention.

• Track, document, and manage incidents using Jira, ServiceNow, or similar ITSM/ticketing systems.

• Deliver white-glove support, ensuring professional communication and exceptional customer service.

• Minimum 4 years’ IT support experience in a professional or enterprise environment.

• Strong proficiency with Windows, macOS, Office 365, and common business applications.

• Good understanding of imaging, device provisioning, and IT asset management best practices.

• Experience troubleshooting AV equipment, conference room technology, and network connectivity issues.

• Excellent interpersonal, communication, and analytical problem-solving skills.

• Reliable, punctual, and capable of working independently with minimal supervision.

• Experience supporting users in financial services or fast-paced corporate environments.

• Familiarity with Salesforce, Zoom, Slack, Jira, and mobile device management platforms.