Desktop/Helpdesk Support Consultant
Job Specification: Desktop/Helpdesk Support Consultant
Pay of rate: £160-£200- depending on experience
Duration: 18 March th to April 27th.
Location: Central London
Shift pattern: 09:00 to 17:00.
Role Overview This business-critical role supports a high-profile enterprise during a period of internal resource transition. The selected consultant will act as the primary onsite technical resource, handling Tier 1 and Tier 2 support and ensuring continuous service delivery across key systems and endpoints.
Responsibilities
- Provide daily desktop support for Windows 10/11 and macOS environments, including hardware and software troubleshooting.
- Set up and configure workstations, peripherals, and user accounts.
- Support mobile devices and perform basic network troubleshooting.
- Maintain and support collaboration and productivity platforms such as Office 365, Salesforce, Slack, Zoom, and MDM platforms (e.g., Intune).
- Act as the onsite escalation point for issues that require physical presence or hands-on remediation.
- Track, document, and manage incidents through Jira, ServiceNow, or similar ITSM/ticketing platforms.
- Deliver white-glove support with professional communication and a strong customer service focus.
Required Skills
- 4+ years of IT support experience in a professional or enterprise environment.
- Strong technical proficiency with Windows, macOS, O365, and common business applications.
- Solid understanding of imaging, device provisioning, and IT asset management practices.
- Experience troubleshooting audiovisual (AV) equipment, conference room setups, and wired/wireless network connectivity.
- Excellent interpersonal, communication, and problem-solving skills.
- Dependable, punctual, and able to work independently with minimal supervision.
Preferred Experience
- Background supporting users in financial services or fast-paced corporate environments.
- Familiarity with platforms like Salesforce, Zoom, Slack, Jira, and mobile device management tools.