IT Technician

Job Title: Technician – IT Repair & Refurbishment Location: Bury St Edmunds Salary: £26,000 – £28,000 per annum Job Type: Full-time

We are seeking a skilled Technician to join our team in Bury St Edmunds. The ideal candidate will have a strong background in IT hardware repair, refurbishment, and equipment maintenance, along with mechanical knowledge and hands-on repair skills. This role involves diagnosing, repairing, and refurbishing IT equipment to ensure all devices meet our quality standards before leaving the facility. The Technician will play a key role in supporting our operations and delivering high-quality service to our clients.

• Diagnose, repair, and troubleshoot computer hardware, software, and IT equipment faults.

• Set up and configure computer networking systems.

• Carry out cosmetic repairs and refurbishment (e.g. applying vinyl skins to laptop lids and keyboards).

• Conduct upgrades and repairs, such as HDD, RAM, and GPU/graphics card replacement.

• Perform data sanitisation using approved erasure software.

• Operate data destruction plant machinery for secure disposal.

• Grade IT equipment in line with company standards.

• Maintain accurate records of all repairs, refurbishments, and quality checks.

• Test IT peripherals and operating systems prior to dispatch.

• Manage stock and asset inventory, including SKU creation, stock location updates, and stock takes.

• Pick, pack, and prepare IT equipment for dispatch.

• Enter and update data in company database systems.

• Dismantle beyond economical repair equipment (WEEE).

• Complete and verify collection and delivery paperwork.

• Collaborate with colleagues to improve processes and service delivery.

• Maintain a safe and organised workspace.

• Proven experience in IT equipment repair and refurbishment.

• Strong understanding of product quality standards.

• Proficiency with hand tools for repair and maintenance tasks.

• Ability to read and follow scope and technical documents.

• Excellent problem-solving skills and high attention to detail.

• Strong verbal and written communication skills.

• 25 days annual leave plus bank holidays

• Company pension scheme

• On-site parking

• Company events

• Monday to Friday

• £26,000 – £28,000 per annum