Photocopier Service Engineer
Job title : Photocopier Service Engineer
Salary & Benefits
- £37,000 per year
- Location: Central London
- Company vehicle supplied
- Pension scheme
- 25 days annual leave plus bank holidays
- Ongoing manufacturer training and career development opportunities
- Opportunity to work within a friendly and supportive team environment
Photocopier Service Engineer
We are looking for a skilled and enthusiastic Photocopier Service Engineer to become part of expanding and forward-thinking team. This role will involve primarily supporting Sharp multifunction devices , delivering technical support, maintenance, and installations for our customers.
This is an exciting opportunity for a motivated individual with a strong technical background and excellent customer service skills to join a growing business within the office technology sector.
Candidate Requirements
- Located within an area that allows effective coverage of customer network
- Previous experience working with Sharp , Konica Minolta , Lexmark , or Riso equipment would be beneficial, although manufacturer training can be provided where necessary
- Good IT and networking knowledge, including experience with:
- Installing and setting up print drivers on PCs and server environments
- Configuring scan-to-email and scan-to-folder features
- Familiarity with print management software such as PaperCut or MyQ would be an advantage but is not essential
- A positive approach and excellent communication and customer service skills
- Strong planning and organisational abilities with the confidence to manage workload independently
- Ability to work effectively within a team while maintaining a professional approach with customers
- Full UK driving licence with no more than 3 penalty points
- Prepared to complete and maintain an Enhanced DBS check
Main Duties and Responsibilities
- Attend and respond to customer service requests efficiently, ensuring service targets, including a four-hour response objective, are achieved
- Install, set up, and commission new devices at customer premises
- Keep regular communication with the office regarding availability and provide end-of-day updates
- Ensure punctual attendance at the first scheduled customer appointment by 9:00am each day
- Present a professional image and provide a high standard of customer care at all times
- Record and monitor parts usage accurately to support manufacturer warranty procedures
- Provide assistance in the workshop when needed and help maintain a clean, tidy, and secure working environment
- Ensure company vehicle stock levels are maintained with appropriate spare parts and consumables
- Attend training sessions delivered by manufacturers and suppliers as required
- Support the business with any additional tasks relevant to the role when needed
- Maintain an Enhanced DBS check in accordance with company procedures, renewing every three years
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