Service Architect

Service Architect Advisory Services - Business Consulting & Advisory | GTO

Permanent
Remote

£50,000 - £70,000

Join us as a Service Architect in our Advisory Services team, where complex challenges meet meaningful outcomes. Youll be part of a collaborative consulting community that blends deep service management expertise with strong business insighthelping clients design services that truly work in the real world.

Working across both public and private sector organisations, youll play a key role in major transformation initiatives. Youll help shape how services are designed, structured, governed, and evolvedensuring they deliver value from concept through to live operation.

This is a service-level architecture role , focused on end-to-end service design and lifecycle thinkingnot detailed technical solution design or day-to-day delivery.

What Youll Be Doing

As a Service Architect, youll work closely with clients and stakeholders, often embedded within transformation or service redesign programmes. Your focus will be on designing services that are practical, scalable, and sustainableespecially in complex, multi-supplier environments.

Key responsibilities include:

• Understanding client business goals, operating environments, and drivers for change
• Designing and shaping end-to-end service models (people, process, technology, data, and suppliers)
• Supporting service transformation and Enterprise Service Management initiatives
• Aligning with governance frameworks and helping define effective service-level governance
• Providing assurance across service design, transition, and change to reduce risk
• Collaborating with architects, programme teams, change functions, and suppliers
• Contributing to capability growth and mentoring within the service architecture community

What Were Looking For

Were looking for consultants with strong service thinking and experience in complex environments. You dont need to meet every requirement, but you should demonstrate many of the following:

• Solid understanding of ITIL service management principles , applied pragmatically
• Experience designing or assuring services across the full service lifecycle
• Ability to bring together people, process, technology, data, and suppliers into cohesive services
• Experience in transformation, service redesign, or multi-supplier environments (e.g. SIAM)
• Strong stakeholder engagement and communication skills, including senior leadership interaction
• Ability to provide constructive challenge and assurance
• Awareness of organisational change, adoption, and behavioural factors
• Understanding of how automation and AI-enabled capabilities can enhance service performance

Additional Requirements

• Must hold, or be eligible for, National Security Vetting (SC clearance)

Ready to Apply?

If youre passionate about designing services that deliver real impactand want to grow your career in a supportive, high-performing consulting environmentwed love to hear from you.

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