Salesforce Business Analyst (England)

Job Title: Salesforce Business Analyst (Contract)
Location: Remote (Candidates based anywhere in Europe welcome)
Industry: Banking & Financial Services
Day Rate: Negotiable
Contract Type: Initial 6 months (with potential extension)

Overview:
Glocomms is working with a leading UK bank undergoing a major digital transformation, seeking an experienced Salesforce Business Analyst to support the delivery of key CRM initiatives. This is a fantastic opportunity to join a dynamic, cross-functional team driving innovation across customer engagement platforms.

Key Responsibilities:

• Collaborate with stakeholders to gather, document, and validate business requirements for Salesforce solutions.
• Translate business needs into functional specifications and user stories.
• Support the design and delivery of scalable Salesforce solutions aligned with business goals.
• Facilitate workshops, stakeholder interviews, and process mapping sessions.
• Work closely with Salesforce developers, architects, and QA teams to ensure successful implementation.
• Assist in UAT planning, execution, and defect resolution.
• Maintain clear documentation and contribute to continuous improvement of BA practices.

Required Skills & Experience:

• 4+ years of experience as a Business Analyst, with at least 2 years focused on Salesforce projects.
• Strong understanding of Salesforce Sales Cloud, Service Cloud, and CRM best practices.
• Proven experience working in Agile environments (Scrum/Kanban).
• Excellent stakeholder management and communication skills.
• Ability to work independently and remotely across time zones.

Preferred Experience:

• Experience in the banking or financial services sector.
• Familiarity with Salesforce integrations and third-party tools.
• Salesforce certifications (e.g., Salesforce Administrator, Business Analyst) are a plus.

Work Schedule:
Flexible working hours with occasional alignment to UK business hours for key meetings.