Clinical Systems Support Officer

Job summary

Join Our Clinical Systems Team - Make Digital Healthcare Work

We're on the lookout for 2 x permanent and 1 x fixed term/secondment Clinical Systems Service Desk & System Administration Officer (Band 4) to join our team based at Edward Jenner Court.

If you enjoy problem-solving, helping people, and working with systems that genuinely make a difference--this could be the role for you.

What you'll be doing:

• Being the first point of contact for staff needing help with clinical systems
• Troubleshooting issues and seeing them through to resolution
• Supporting system updates, improvements and projects
• Managing user access and identity (Registration Authority)
• Working with clinicians, digital teams and external partners

You'll be supporting systems used by over 5,000 staff, helping ensure patient care can run smoothly every day.

We're looking for someone who is:

• Friendly, approachable and customer-focused
• Organised and great at prioritising
• A confident communicator (especially when explaining technical things simply!)
• Comfortable working in a fast-paced environment

Experience in support, service desk, or clinical systems is a bonus--but attitude and willingness to learn are just as important.

Why join us?

You'll be part of a supportive team, gain valuable experience in NHS digital systems, and play a key role in improving how healthcare is delivered every day.

Interested? Apply now and be part of something that matters.

Main duties of the job

• To be the first point of contact for all staff within GHC who have issues or requests relating to Clinical systems either by phone or face to faceduring the hours of supportof 08:00 to 17:30 Monday to Friday.
• Manage incidents and user requests through to resolution.
• Carry out clinical systems administration tasks to ensure that systems are up to date and accurate.
• Attend training on all Clinical systems in order to provide effective system support including the transition to Business As Usual (BAU) of any changes to systems.
• Acts as an authorised Registration Authority Agent for GHC, operating under the delegated authority of the organisation's Registration Authority Manager.
• Undertakes Registration Authority activities strictly in accordance with NHS England Registration Authority Policy, GHC Registration Authority policy, and Registration Authority standard operating procedures.

About us

We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people's homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.

Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:

• 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
• 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
• 81% said that care of patients and service users is the Trust's priority, compared with an average in comparable NHS Trusts in England of 64%.

This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.