Digital Support Officer

Job summary

This role is offered on a fixed term basis for 12 months. The hours are full-time, 37.5 hours per week.

The Digital Support & Engagement team are excited to offer an opportunity to join the team and support us in delivering digital support across Gloucestershire which will help to support our clinicians in delivering the very best care possible.

As a Digital Support Officer, you will be joining a highly dynamic team that is supportive and puts staff development at the forefront of its business. Working with our team will provide personal development, with the chance for you to hone existing skills and develop new ones.

The postholder will be required to have excellent communication and customer services skills with the ability to communicate at all levels across the organisation and across external stakeholders.

This role will provide comprehensive support to the Digital Support & Engagement Team, as well as administrative support for key departmental meetings (including agendas, minutes, action logs and following up on actions).

Main duties of the job

To ensure the provision of high-quality customer focused support to all staff in relation to the services provided by Information Technology.

Main responsibilities include:

• Liaise with third party (University of Gloucestershire) in the management of e-learning platform
• Support operational teams by growing the use of digital e-learning platform for patients
• Keeping on top of digital enquires and requests for guidance via various communication methods.
• Diary Organisation for the Digital Instructor Team
• Promotional work - administration
• Project work support
• Compiling weekly/ monthly/ Yearly update content to share with the wider IT Team
• Minutes of sessions/ follow up correspondence
• IT Knowledge base content/ checks
• MS Forms Feedback forms
• Liaise with users to arrange support sessions for Digital Instructors
• Send relevant follow up guidance
• Phone cover for Digital general queries
• Typing up of documentation and notes where required
• IT Service Desk support (where required)
• On-site support (where required)
• System management e.g., Moodle
• Support the creation of e-Learning content

The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.

About us

We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people's homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.

Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:

• 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
• 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
• 81% said that care of patients and service users is the Trust's priority, compared with an average in comparable NHS Trusts in England of 64%.

This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.