Digital Support and Engagement Team Lead
Job summary
This is an exciting opportunity to cover maternity leave for 12 months on a fixed term contract. If internal, we will consider a secondment.
Internal applicants who wish to be considered for a secondment opportunity should discuss with their line manager the suitability of a possible secondment.
The post is to lead the Digital Support and Engagement Team, who provide high quality digital support to colleagues across the Trust
You will be working within the Digital Transformation team, taking on managerial responsibilities for the team alongside running digital projects, taking a lead on all aspects of reporting and overseeing Digital Literacy within the Trust.
Main duties of the job
Oversee all activities conducted by the Digital Support & Engagement Team ensuring that they align with the organisations Digital Strategy.
Working within the Digital Transformation Team, automating, implementing and integrating processes to enable staff to be fully trained and reviewed on a regular basis.
Ensure all materials associated with Digital and Business Applications owned by the GHC Digital Services Team are available (online booking forms, user guides, web based digital development material, Intranet & Portal Pages, video recordings) and are reviewed regularly to ensure they are kept up to date with any technological changes and updates.
To confidently champion digital development with a focus on new technologies and assist all colleagues in making the most of our application offers.
To work with the Head of Digital Transformation to ensure the Digital Strategy is delivered through ongoing relevant Digital projects and programmes of change.
This role is key in managing the support available for staff regarding the understanding of highly complex Digital and IT systems in a language that works for the receiver's level of technical understanding with whatever level of knowledge they have, in conjunction with any outputs of the Organisation's Digital Literacy programme.
The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.
About us
We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people's homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.
Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:
- 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
- 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
- 81% said that care of patients and service users is the Trust's priority, compared with an average in comparable NHS Trusts in England of 64%.
This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.
Job description
Job responsibilities
Lead on Digital projects and work packages that support more efficient working and innovation, managing internal and external project staff, supplier and service contracts, producing appropriate project or performance documentation as required and following best practice.
Work within and be aware of NHS guidelines that support information governance, information security, data quality and audit.
Provide advice and information on Digital matters to senior management and clinical staff as required.
Manage the content of the relevant web applications and sites, to ensure that the information posted by contributors is appropriate, accurate, accessible and up to date and meets governance and Data Protection requirements, liaising with the Trusts Communications Team in doing so.
Lead on the delivery of Digital Support, specifically in relation to training & development tools, in cooperation with the GHC Digital Services Team and wider organisational teams.
Manage all e-Learning applications and platforms. Oversee the creation, maintenance and delivery of e-Learning content in various formats, e.g. Video, audio, written.
Manage all Digital Translation applications and platforms. Oversee the creation, maintenance and delivery of digital translation content in various formats, e.g. Video, audio, written.
Oversee the planning, design & delivery of a range of digital development courses for IT & Business applications in classroom, one-to-one and remote online settings.
Ensure that the support for colleagues across the Trust is in place and team resources managed appropriately to provide application support, advice and guidance required.
To develop, maintain and improve current and future Digital Delivery requirements, in cooperation with the GHC Digital Services Team and wider organisational teams.
To use and champion new technologies and equipment in the delivery of digital development.
To work in collaboration with non-IT Digital development colleagues to deliver an effective service.
Analysing the IT incident management system for trends of issues that are being logged and identify whether solutions could be put in place to support this either from a digital tool perspective or from further training or digital guides. Ensuring current hardware and equipment is fit for purpose. Ensure successful User Experience (UX) integrations of various products, tools and services implemented across the wider GHC Digital Services Team.
Specifying, recommending and advising on the use of Microsoft applications, providing suitable documentation and demonstrations, whilst supporting the important balance between a secure and innovative organisation.
Specifying and advising on the purchase and installation of new digital technologies, providing suitable documentation, and adhering to budgetary constraints e.g. Licensing, AV equipment.
Oversees the management of all digital signage systems and hardware across the organisation.
Working directly with the GHC Communications Team to ensure all digital development activities align with corporate messaging e.g Digital Signage.
Working directly with users designing and implementing solutions using standard methodology to create repeatable, on time, on quality UX integration implementations.
Follow up post project activities to ensure that business as usual handover processes are operating effectively.
Identify, develop, and agree processes and procedures in support of service improvement and opportunities for innovation that remove elements of inefficiency or duplication.
Ensure timely publication of information, administer consultations, discussions, surveys or audits and follow up where necessary.
Investigate and research new digital solutions to fit business needs and enhance current processes and solutions. Present papers to appropriate Groups on solutions investigated for funding decisions by the business.
Ensure any relevant Investigations are undertaken into digital problems and determine solutions that will support users to work seamlessly.
Conduct robust user testing processes and report results to the wider department and organisation where required.
The development of reporting and analytics using Microsoft SQL server or another recognised database technologies and database manipulation language.
Oversee the setup, growth and ongoing management of the Digital Champions programme and network. Implement user led experience groups to perform complete testing of applications, solutions and digital change. Work with the IT Systems Management Team to present digital developments to groups of staff and train users in the use of applications developed. Manage the planning, improvement and delivery of Digital systems, and web services to provide secure, accurate information that will support and enable efficient and effective patient care.
Scope user requirements to ensure specification and design meet the overall organisational objectives and expectations. Provide technical expert understanding of digital technologies. Lead and participate in local and regional meetings and events, as appropriate or other activities relevant to the role. To participate in managerial supervision within the requirements of GHC Trust policy.
Undertaking other duties appropriate to the post as requested by his/her senior managers.
Person Specification
Qualifications and experience
- Educated to a Degree Level / Equivalent Experience Relevant Specialist knowledge of Digital Development
- ITIL Foundation certified
- Microsoft 365 Certified: MS-900 Fundamentals
- Experience of working in the NHS
Length of experience
- Significant experience in a similar role, together with relevant experience and evidence in Digital Management
- Evidence of project management skills
- Evidence of effective external supplier management
- Awareness of NHS information Governance principles
Technical skills
- Proven development in using Microsoft SQL server or another recognised database technologies and database manipulation language such as SQL
- Significant experience of building web/ mobile based applications
- Experience of creating digital development material
- Working knowledge of the M365 Suite (including Outlook, Exchange, Teams, Skype for Business, Visio, Excel, Word, PowerPoint). Knowledge of future MS products and licencing models associated would be an advantage)
Managerial experience
- Previous experience of line management and team development
- Ability to manage difficult situations, challenge mindsets and deal with conflict.
- Ability to build close working relationships with colleagues in different directorates from both within and outside of the organisation.
- Ability to travel around the locality as requested, independently and efficiently. (If you have a full driving licence there will be an expectation to drive trust vehicles where required)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
Gloucestershire Health and Care NHS Foundation Trust
Address
Edward Jenner Court
1010 Pioneer Avenue
Brockworth, Gloucestershire
GL3 4AW
Employer's website
https://www.ghc.nhs.uk/who-we-are/jobs/
- Company
- Gloucestershire Health and Care NHS Foundation Trust
- Location
- Brockworth, Gloucestershire, United Kingdom GL3 4AW
- Employment Type
- Fixed-Term
- Salary
- £47810.00 - £54710.00 a year
- Posted
- Company
- Gloucestershire Health and Care NHS Foundation Trust
- Location
- Brockworth, Gloucestershire, United Kingdom GL3 4AW
- Employment Type
- Fixed-Term
- Salary
- £47810.00 - £54710.00 a year
- Posted