E-Roster Systems Administrator and Trainer

Job summary

An exciting opportunity has arisen for an e-Rostering Systems Administrator and Trainer to join the E-Rostering Team at GHC. We are a small friendly team committed to delivering the maximum benefits to the trust from our e-Rostering system.

The successful candidate will have high levels of IT literacy with recent extensive experience of using information systems, ideally with e-Rostering modules. Experience of delivering training would be beneficial.

The E-Rostering Administrator and Trainer role will include providing day-to-day systems support and training, requiring someone who has strong IT skills and knowledge of Microsoft Office packages, together with effective interpersonal and communication skills (written and verbal), a can-do attitude and the confidence to support staff and managers to resolve their queries. The role is fast-paced and varied and requires a passion for problem-solving plus the ability to prioritise own workload.

The E-Rostering Team is responsible for the development and maintenance of the trust E-Rostering System. We have over 150 live rotas to manage, as well as ensuring that payroll is accurate and submitted every week and every month. The team is also responsible for training managers and staff on how to use the system effectively and efficiently and supporting these staff in how to resolve any errors that may have occurred. The team are very supportive of each other and are always willing to support other colleagues as needed.

Main duties of the job

• To maintain and develop the E-Rostering utility across both Agenda for change and medics, supporting clinical and non-clinical services within the Trust
• To provide training in the use of the E-Rostering system to staff who use the system which will ensure that full benefits are realised.
• To provide training to staff members in the use of the web based E-Rostering system as and when required to enable staff to request shifts, and view their individual profiles.
• To carry out audits of the E-Rostering system ensuring that the system is used appropriately and staff are paid correctly
• To support implementation of new features of the system to enable a more streamlined service
• To support the Centralised E-Rostering service as required
• To have oversight of medical rotas including on calls
• To have oversight of medical staff annual leave processes
• To support medical staffing team as required.

About us

We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people's homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.

Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:

• 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
• 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
• 81% said that care of patients and service users is the Trust's priority, compared with an average in comparable NHS Trusts in England of 64%.

This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.