IT Operations - Finance/Administrator

Job summary

This role is offered on a fixed term/secondment basis for 12 months to cover a secondment. The hours are full-time, 37.5 hours per week.

Internal applicants who wish to be considered for a secondment opportunity should discuss with their line manager the suitability of apossible secondment.

The IT Operations Team in the trust leads on IT strategy, development, co-ordination, planning, project, and programme management for all IT & supporting functions. The team also support contract management, IT estate equipment, system deployments and IT services for the Trust.

The role of IT Operations Administrator is to support the Deputy Head of IT Operations and the wider IT operations teams in its day-to-day operations including providing administrative support to help ensure an effective service is provided.The IT Operations service provides a customer facing service to resolve customers' day to day technology queries, resolve issues and manage incidents, problems and service requests through to resolution.The post holder will be part of the core hub that will manage real time communications with customers on the current status of IT and Clinical Systems and Operations, liaising directly with any other team as required.

Main duties of the job

• Arrange, plan and take comprehensive minutes at departmental meetings, to circulate meeting minutes.
• Organising and checking user appointments through the ITSM (IT Service Management) tool.
• Supporting the IT Operations team to provide efficient support to the trust's service users, ensuring requests and incidents are updated throughout the ticket lifecycle within the ITSM tool.
• IT Equipment deliveries to any of GHC sites
• Communicating and / or requesting IT technical information in a manner that can be understood by non-technical or unskilled users.
• To manage the Clinical Induction Process, ensuring all clinical staff receive the required IT equipment and peripherals required to enable them to complete their job role within the Trust
• Completion of Clinical Systems access requests.
• Generate and provide ad-hoc reports from various IT systems to management
• Engaging with third party suppliers via various communication methods to respond to queries and follow up outstanding requests
• To support the raising and processing of orders and invoices (Computer Software licenses and IT Equipment) and ensuring data is stored accurately.

The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.

About us

We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people's homes. We strive to enable a welcoming workplace culture that builds and celebrates civility,inclusivityand diversity, while providing a sense of belonging and trust.

Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us.In the latest staff survey, 61% of colleagues gave us their views.It was great to hear that:

• 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
• 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
• 81% said that care of patients and service users is the Trust's priority, compared with an average in comparable NHS Trusts in England of 64%.

This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement.However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.