Senior Administration Lead

Job summary

An exciting opportunity has arisen for an experienced and highly organised Senior Administration to join our Digital Services team. This role is the ideal next step for an individual with strong administrative expertise, excellent organisational skills, and previous supervisory experience who is looking to play a key role in supporting our delivery of digital services within our Trust.

As our Senior Administration Lead, you will manage a team of 3 providing comprehensive administrative support to the Digital Services Leadership team, ensuring the smooth running of day-to-day operations. You will supervise administrative processes, coordinate team activities and workload, support performance reporting, manage governance and meeting arrangements. You will also be responsible for accurate processing of orders and invoices; maintaining reliable financial records and supporting the monitoring and reporting of digital expenditure, in line with Trust policies and budgetary controls.

Main duties of the job

Operational Supervision

As a supervisor, the role involves overseeing performance management, identifying training and development needs, and fostering a positive and productive team environment.

Financial Administration & Reporting

The post holder will act as the primary administrative lead for ordering and financial reporting, playing a key role in managing procurement processes and supporting financial oversight.

Communication with internal teams and 3rd parties

Liaise with internal teams, suppliers, and external partners to resolve queries. Provide updates in meetings and communicate effectively across multiple channels (email, phone, MS Teams, IT systems).

About us

We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people's homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.

Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:

• 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
• 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
• 81% said that care of patients and service users is the Trust's priority, compared with an average in comparable NHS Trusts in England of 64%.

This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.