Clinical System Applications Manager - Band 6

Job description

Job responsibilities

To support the leadership and advice on Clinical Systems.

Responsible for the Patient Engagement Portal and acts as an Information Asset owner

Administrator ensuring in-house staff are trained and fully competent to be available to cover when necessary.

Assist with the planning, coordination and document system patches and upgrades including appropriate validation that will include User Acceptance Testing. Ensure patches and new releases are implemented and tested using standard test scripts where possible together with specific tests for new features and spot tests and provide assurance against any malicious cyberattacks.

Ensure that managers of operational areas affected by the system have manual procedures in place so that the Trust can continue to function in the event of a system failure or planned downtime, or that risks associated with system failure have been assessed and appropriate controls enabled.

Maintain communication to staff (users) of any changes being undertaken to the system via standard D&I messages, i.e. upgrades, downtimes or additional values being implemented.

Ensure that any change to the systems does not adversely affect any of the other Trust Systems which interface with the Clinical System change.

Act as the relationship manager between System Suppliers, DTI and System Users, Liaising with the software supplier on acquisition, installation and initial training on the system.

Escalate hardware and software faults as appropriate and ensuring they are rectified. Monitor and assess calls logged against the agreed Service Level Agreements (SLA).

Coordinate enhancements / Change Requests required by the Trust for consideration in the development programme when identified and agreed through the various forums and logs

To create and maintain system documentation, policies and procedures relating to the Clinical Systems including System Level Security Policy documents, ITSAT, BCP, change and problem records, Data Quality Policies and Procedures.

Adhere to NHS and Trust standards, possessing a thorough understanding of NHS data sources, data definitions and data flows including Information Standards Notices (ISN) and take the lead when new directives are issued to implement across the systems.

Determine who is allowed access to the systems and to what level of security, allocating accounts and ensuring staff are provided with the necessary training.

Ensure accounts are de-activated for staff leaving or moving to another role when advised by the Trust.

Liaise with the D&I System Trainers to ensure training materials and relevant eLearning or training is available, appropriate and up to date.

Maintain the integrity of the systems by ensuring appropriate Data Validation takes place and where errors are identified corrective action is taken and the root cause is assessed and understood. Where errors are caused by feeder systems ensure the appropriate system manager is made aware and the error corrected.

Raise and monitor risks and incidences as necessary.

Ensure the applications are run in accordance with the requirements of the General Data Protection Regulation (GDPR) (May 2018).

Ensure any live system is separated from any required development / testing / training environments.

Display vigilance to any breaches of security, providing information to the Information Governance Team to aid investigations.

Ensure data integrity is maintained, and security controls are not by-passed.

To work with the Information Governance and/or Cyber Security teams in confidential investigation (s) when there are possible security breaches involving the Clinical Systems.

Ensure the provision of data subjects who have the right to access are able to obtain extractable information from the systems. Ensuring data is extracted appropriately to fulfil requests under the GDPR and Freedom of Information Act and provided in a timely manner.

To be responsible for the recruitment of staff.

To carry out regular staff meetings, yearly appraisals and performance reviews.

To help drive and implement changes to any of the trust's Clinical Systems as part of the wider Electronic Patient Record journey, including the help of "sunsetting" current Clinical Systems, with a flexible approach to working

To undertake other duties as directed by the Patient Systems Manager.

In all aspects of the role to be treated confidentially.

Person Specification

Experience

• Demonstrable experience working in the NHS
• Specialist proven experience of Clinical Systems
• Management of an administrative or clinical system in a large healthcare Organisation
• Used to working to tight deadlines and changing priorities.
• Thorough understanding of NHS data sources, data definitions and data flows including ISN's.

• Proven experience of core IM&T systems.
• Understanding of change management techniques.
• Understanding of business analysis techniques.
• Previous line management experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Gloucestershire Hospitals NHS Foundation Trust

Address

College Baths, Chelteham

College Baths Road

Cheltenham

GL53 7QB

United Kingdom

Employer's website

https://www.gloshospitals.nhs.uk/