Deputy Head of Analytics & Digital Business Function, Band 8c
Job summary
The Deputy HOI (Analytics & Digital Business Function) will enable timely information and support the development of analytic solutions to be leveraged in support of Trust strategies, driving service improvements and efficiencies through improved insight.
The post holder will be responsible for supporting and developing the Trusts Analytics function and developing/embedding the cross digital business function, as well as deputising for the deputy CDIO where appropriate. The postholder will also ensure that information systems are in place to support the Trust's operational and clinical processes.
The post holder will also support and deputise for the Deputy CDIO
Main duties of the job
- Lead and develop the Business Intelligence Unit's analytics and digital business function, to provide the Trust Board, managers, clinicians and staff of the Trust with the ability, advice, forecasting analysis and expertise to enable the delivery of the best possible standards of healthcare.
- Promote the highest standards of professionalism within business intelligence to ensure compliance with external standards and best practice in support of all Trust activity.
- Deputise for the Deputy CDIO as and when required and take the lead on selected strategic initiatives within the scope of Deputy CDIO responsibilities.
About us
We take pride in placing people at the centre of everything we do, working together as a united team. Driven by a shared ambition to continually grow, develop, and learn, we recognise and value every contribution. By combining our experience and skills, we not only support our vibrant, diverse communities, but also support one another.
With a team of over 9,000 employees, we are proud to be the largest employer in Gloucestershire and rank among the top 10 largest Trusts in the Southwest region. By joining our Trust, you will benefit from an excellent package that includes exclusive benefits, flexible working opportunities and the chance to gain valuable experience in one or both of our innovative hospitals.
As well as generous annual leave allowance, you will have access to the excellent NHS pension scheme, competitive bank rates, discounts at local shops and restaurants, access to two on-site nurseries, discounted public transport, reward and recognition and a range of health and wellbeing initiatives to support you.
Job description
Job responsibilities
Service Delivery
- Partner with senior leads within the organisation in the development of strategy and accompanying performance culture through the provision of robust business intelligence and analysis.
- Partner with organisational senior leads in planning, organising and controlling of Directorate and functional resources in order to implement strategy. To apply constant monitoring and review of processes under the post holders control to assess function effectiveness.
- Support the Deputy CDIO in ensuring a prompt and accurate response to requests for information from regulators, meeting all regulatory and statutory information and analytical requirements and returns.
- Support the recruitment, deployment, development, training, review and motivation of staff to fulfil the Directorates objectives.
Strategy
- Advise the Deputy CDIO of changes in national and regional health policy and strategy presenting opportunity and/or requirement for Trust business intelligence and analytics to be developed and executed to enable corporate risk and decision making to be informed by evidenced based options.
- Support the development of the strategic direction of the business intelligence function for Board approval, setting challenging objectives for the continuous improvement of analytical services in anticipation of future changing needs.
- Develop, integrate and maintain information strategies, systems and processes to support the whole organisation in line with best practice, technology advances and central government policies and quality standards.
Main Tasks and Responsibilities
Strategy
- Ensure that the impacts, opportunities and risks of strategic changes, whether externally or internally driven, are properly assessed acknowledged and maintained throughout the decision-making process.
- Support the Trust Executive by developing new approaches and initiatives to pursue service improvement through the provision of evidence-based scenario analysis that informs service reviews, improvement initiatives and decisions to improve quality and/or value for money.
- Lead, and actively participate in, the development and delivery of information management, reporting and technology policies and strategies and associated work programmes in line with best practice, technology advances as well as national frameworks and NHSE initiatives and quality standards.
Staff Management and Development
- Support the Deputy CDIO and CDIO in developing and implementing a high performing culture throughout the Trust towards its goals of having decision-making grounded in robust intelligence and analysis.
- Lead the Business Intelligence Unit function, providing direction and setting priorities to ensure that staff are highly engaged, well-motivated, work effectively and achieve their personal and team objectives and are customer-focused. This includes the management of talent and succession, reward, performance, recruitment and retention and the implementation and operation of Trust values, behaviours and people policies/processes.
- With the CDIO and Deputy CDIO, implement an effective people review programme that includes workforce and succession planning on a regular basis, consistent with the intention of building a top-quartile business intelligence function and ensuring the continuous development of skills and competences that will enable Trust future requirements to be met.
Customer focused Service management and Delivery
- Develop a culture of providing a customer-focused service and aims to exceed expectations.
- Develop qualitative and quantitative KPI measures including internal and external benchmarking, customer and staff satisfaction surveys to demonstrate customer-focused service delivery.
- Promote and establish the use of industry best practice (e.g., ITIL, PRINCE, Agile) methodologies in service delivery.
Business Reporting
- Lead on the efficient preparation of reports to the Board, Board committees and Trust executives and managers to an agreed timetable on all key Trust performance indicators. e.g., RTT, cancer, finance and workforce, etc. Best professional practice should be used in presenting this business intelligence, making it clear and concise.
- Support the organisation by continuously developing, maintaining and enhancing the Trusts integrated business reporting (content and infrastructure), reflecting the devolved nature, focus and forward-looking needs of Operational Management.
- Exercise expert and professional judgement in the interpretation of business intelligence and predictive analytics advising the organisation based on that judgement.
- Lead on the provision of timely and accurate information for statutory returns, patients and public.
Business Intelligence and Information Management
- Fully balance the aspirations of the customer with those of the Trust, adopting a forward-looking approach and providing insight for all stakeholders into the options for future proofing clinical and operational data and analytical (BI) activities.
- Lead on the regular benchmarking and auditing of the Trusts performance against other organisations and against nationally and locally agreed guidelines and standards, ensuring that it is presented accurately and to the best effect.
- Ensure that the required and relevant information is gathered from multiple sources, synthesising and analysing the results and reporting as necessary to support decision-making at all levels in the Trust.
- Provide expert consultancy interpretation, advice and business analysis to managers, clinicians and other professional staff in order to help them in the understanding and performance of their functions and services.
General Responsibilities
- Contribute to the development of Trust strategies and policies as required.
- Demonstrate success criteria, success factors and KPIs associated with any project or service delivered by the Business Intelligence Unit. Be fully aware of, and communicate, trade-offs with regard to scope, quality, performance, cost and time throughout, providing guidance on the formulation of mitigation plans.
Scope and Purpose of Job Description
At all times the post holder will be expected to comply with all Trust policy and process. This job description does not constitute a term and condition of employment. It is provided only as a guide to assist the employee in the performance of their job. The Trust is a fast-moving organisation and therefore changes in employees duties may be necessary from time to time. The job description is not intended to be an inflexible or finite list of tasks and may be varied from time to time after consultation/discussion with the post holder
Person Specification
Qualifications
- Educated to Master's level or beyond in a relevant discipline (e.g. Mathematics / Statistics / Business Information Systems) or equivalent work experience
Experience
- Proven leadership capabilities in engaging with staff to produce a highly-motivated, highly capable team and working closely with customer stakeholders to understand their requirements.
- Extensive experience of working at a senior level in a Business Intelligence role, encompassing a range of disciplines, ideally within the NHS
- Significant demonstrable management and leadership (budgetary, staff and resource management) ability at a senior level.
- Comprehensive understanding of a wide range of analytical processes, predictive techniques and experience of creating effective intelligence led decision-making as well as providing technical leadership to other Business Intelligence staff.
- Experience of implementing quality assurance systems and embedding intelligence applications successfully so that their integrity is 'owned' by staff across the organisation.
- Substantial experience of leading cross-functional teams and transformational change projects, with the ability to provide direction and leadership to those teams
- A good working knowledge of data warehousing, architectures and reporting tools and technologies as well as effective information presentation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Gloucestershire Hospitals NHS Foundation Trust
Address
Gloucester Royal Hospital
Gloucester
GL1 3NN
United Kingdom
Employer's website
https://www.gloshospitals.nhs.uk/