Digital Business Support Team Manager, Band 6

Job summary

The Digital Business Support Team Manager is responsible for the efficient management of business support processes and administrative support across the Trust's Digital, Technology & Insights (DTI) services. The role ensures compliance, cost-effectiveness, and high standards of service delivery, supporting both operational and strategic objectives.

Main duties of the job

Lead the Digital Business Support Team in raising requisitions, and managing supplier relationships

Supervise and coordinate Digital Business Support staff, ensuring efficient support. Manage recruitment, induction, absence, and performance processes for Digital Business Support staff

Support governance activities, ensure adherence to Trust policies and procedures, and maintain confidentiality and data quality standards. Prepare reports and presentations for senior management as required and ensure compliance with statutory and organisational requirements

Provide clear direction, coaching, and mentoring to staff. Foster a motivated, high-performing team culture and contribute to continuous improvement and change management initiatives

Monitor and authorise expenditure for IT assets, office equipment, and contracted services. Ensure accurate record-keeping and timely payment authorisations

Oversee the proactive day-to-day support of software and hardware asset management, ensuring compliance with licensing, patch-management, and security requirements. Maintain accurate asset stock databases for approved kit, coordinate audits, and manage disposals and acquisitions

Oversee the proactive day-to-day support of contract management within DTI, supporting the Digital Business Manager & Commercial Lead in establishing best practice, developing SOPs, maintaining records and supporting the raising of requisitions

About us

We take pride in placing people at the centre of everything we do, working together as a united team. Driven by a shared ambition to continually grow, develop, and learn, we recognise and value every contribution. By combining our experience and skills, we not only support our vibrant, diverse communities, but also support one another.

With a team of over 9,000 employees, we are proud to be the largest employer in Gloucestershire and rank among the top 10 largest Trusts in the South West region. By joining our Trust, you will benefit from an excellent package that includes exclusive benefits, flexible working opportunities and the chance to gain valuable experience in one or both of our innovative hospitals.

As well as generous annual leave allowance, you will have access to the excellent NHS pension scheme, competitive bank rates, discounts at local shops and restaurants, access to two on-site nurseries, discounted public transport, reward and recognition and a range of health and wellbeing initiatives to support you.

Job description

Job responsibilities

Strong organisational, analytical, and communication skills

Experience developing, reviewing and managing Standard Operating Procedures (SOPs), ensuring they remain effective, compliant, up-to-date and aligned with organisational policies and best practice.

People management experience, including recruitment, performance management, and staff development

Knowledge of software licensing, supplier negotiations, and compliance processes

Proficiency in Microsoft Office and asset management systems

Ability to work under pressure, prioritise workloads, and use initiative to solve problems

Commitment to upholding Trust values: Caring, Listening, Excelling

Experience in IT asset management, contract management, procurement, and administration within a large organisation, ideally in healthcare or public sector

1. Key Responsibilities

Ordering & Procurement: Lead the Digital Business Support Team in raising requisitions, managing supplier relationships, and ensuring procurement activities deliver value for money. Administer contracts, monitor SLAs, and resolve quality or delivery issues with suppliers

Administration: Supervise and coordinate Digital Business Support staff, ensuring efficient administrative support across DTI, and senior leadership teams. Manage recruitment, induction, absence, and performance processes for Digital Business Support staff

Governance & Compliance: Support governance activities, ensure adherence to Trust policies and procedures, and maintain confidentiality and data quality standards. Prepare reports and presentations for senior management as required and ensure compliance with statutory and organisational requirements

Leadership & Teamwork: Provide clear direction, coaching, and mentoring to staff. Foster a motivated, high-performing team culture and contribute to continuous improvement and change management initiatives

Financial Accountability: Monitor and authorise expenditure for IT assets, office equipment, and contracted services. Ensure accurate record-keeping and timely payment authorisations

Health & Safety: Coordinate health and safety and risk management activities for the service. Promote safe working practices and compliance with Trust policies

Asset Support Management: Oversee the proactive day-to-day support of software and hardware asset management, ensuring compliance with licensing, patch-management, and security requirements. Maintain accurate asset stock databases for approved kit, coordinate audits, and manage disposals and acquisitions

Contract Management Support: Oversee the proactive day-to-day support of contract management within DTI, supporting the Digital Business Manager & Commercial Lead in establishing best practice, developing SOPs, maintaining records and supporting the raising of requisitions

2. Management and Leadership

Lead and supervise Digital Business Support staff, ensuring high standards of service and efficient team operations

Allocate work, manage leave, and coordinate cover for absences, ensuring seamless service delivery

Conduct staff recruitment, induction, appraisals, performance management, and resolve conflicts or disagreements within the team

Mentor, coach, and support the professional development of team members, fostering a motivated and high-performing culture

Develop, implement, and monitor local policies and procedures to optimise administrative, asset, and procurement processes

Ensure compliance with Trust policies, statutory requirements, and organisational targets.

Oversee health and safety and risk management activities for the service, promoting safe working practices

Support with supplier relationship management and contract administration, ensuring value for money and adherence to service level agreements (SLAs)

Support governance activities and business support for CITS, DTI, and senior leadership teams

Collate performance reports, assist with management of exceptions, and support preparation of reports and presentations for senior management

Promote and manage change initiatives to secure continuous improvements in processes and service delivery

Encourage innovation, adaptability, and a culture of excellence within the team

Monitor and authorise expenditure for IT assets, office equipment, and contracted services, ensuring accurate record-keeping and timely payments

Ensure efficient procurement and distribution of goods and services, resolving any issues with suppliers

3. Planning and Organisation

Ability to organise, prioritise, and productively undertake allocated workload in a logical and efficient manner, often under pressure and with competing demands

Skilled in managing resources and information, including coordinating leave, cover for absences, and ensuring the right equipment and assets are available for service delivery

Capable of developing, implementing, and monitoring local policies, procedures, and systems to optimise administrative, asset, and procurement processes

Maintain accurate records, databases, and filing systems, ensuring data quality and compliance with organisational standards

Experience in project monitoring, reporting, and assisting with management of exceptions and performance reports for senior management

Able to react to interruptions, adapt to unpredictable work patterns, and respond flexibly to changing priorities and requirements

Methodical, accurate, and thorough approach to work, ensuring compliance and high standards in all organisational activities

Proactively seek efficiencies, cost savings, and process improvements, and promote change to secure continuous improvements.

Person Specification

Qualifications and Training

Essential

GCSE (or equivalent) in Maths and English
ITIL Certification (Foundation or V4)

Desirable

Educated to a degree level or equivalent experience in a specialist area
Other relevant professional qualification

Experience

Essential

Senior Admin/Business Support
People Management
Knowledge of Hardware and Asset Management
Experience handling audits, dealing with auditors and regulatory bodies

Desirable

Warehouse/stock management experience
Experience of drafting briefing papers and correspondence at SM level

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Gloucestershire Hospitals NHS Foundation Trust

Address

Victoria Warehouse

The Docks

Gloucester

GL1 2EL

United Kingdom

Employer's website

https://www.gloshospitals.nhs.uk/

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