Application Support Engineer

Application Support Engineer
Location: Berkshire (Hybrid - 3 days in-office, 2 days remote)
Keywords: Dynamics AX, D365, ERP Systems, SQL, Middleware, Cloud
Are you an experienced Application Support Engineer with a strong background in ERP systems, particularly Microsoft Dynamics AX/D365? We're seeking a proactive and skilled professional to join our clients team, providing critical application support across a broad range of business systems.

In this hybrid role, you'll be responsible for providing 2nd line support for a variety of business applications, including ERP, WMS, CRM, BI, and integration tools. You'll work closely with stakeholders across the business to ensure seamless operations and integrations between core and satellite systems. You'll also take ownership of system administration tasks and play an active role in release management, compliance, and continuous improvement initiatives.

• Deliver application support to business users across various platforms and locations.
• Provide 2nd line support for line-of-business applications including ERP, WMS, CRM, BI, and middleware tools.
• Administer systems, managing licenses, roles, and access within Microsoft D365, ensuring compliance with SOX and other regulatory requirements.
• Collaborate with cross-functional teams to ensure smooth integration with systems such as Salesforce Commerce Cloud, WMS, and PIM.
• Participate in release cycles, performing regression testing and coordinating production deployments.
• Monitor and maintain end-user services to minimise outages.
• Investigate and resolve incidents, ensuring timely escalation where needed.
• Document known issues and solutions, assisting with change management and system improvements.
• Define and monitor SLAs, KPIs, and OLAs in collaboration with managers and business stakeholders.
• Contribute to roadmap planning and support continuous improvement initiatives across the application landscape.

• Extensive experience supporting business-critical applications in large, complex environments.
• In-depth knowledge of Microsoft Dynamics AX/D365 F&O and related ERP systems.
• Familiarity with hybrid and cloud application environments (Azure preferred).
• Strong experience with SQL Server and relational database querying.
• Solid background in systems administration (on-premise and cloud), ideally within a SOX-compliant environment.
• Excellent troubleshooting, analytical, and diagnostic skills.
• Proven ability to manage workloads under pressure and across geographically dispersed teams.
• Strong communication skills, with a keen attention to detail and a proactive mindset.

• Exposure to Microsoft AX / Dynamics 365 F&O SCM modules.
• Familiarity with middleware solutions such as BizTalk or similar platforms.
• Some programming experience or willingness to learn.
• Understanding of software licensing models.

• MCSA or MCSE (Microsoft Dynamics ERP/CRM) - desirable but not essential.

Ready to make an impact in a dynamic environment?
Apply now to join a collaborative team where your technical skills and business insight will help drive operational excellence.

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