Business Improvement Manager

The Business Improvement Manager is responsible for overseeing the support, maintenance, and improvement of the MIS ActiveH, Unit 4, and Microsoft Applications.

The role includes managing the Business Analysts, ensuring high availability and performance of business-critical systems, and leading incident, problem, and change management processes for GLH applications.

The Business Improvement Manager plays a key role in ensuring that the organisation's applications are reliable, secure, and aligned with business requirements.

This is a unique opportunity for a Business Improvement Manager to work with us. It is a chance to combine professional growth with work that truly matters. This full-time, permanent role (35 hours) working from home with regular visits to our Manchester Head Office. 

Qualifications:
Relevant Degree or equivalent for example Computer Science, Digital transformation.
PRINCE 2 or equivalent project management qualification.

Skills:
Strong knowledge of a Housing Management and Finance System and Microsoft Office tools.
Excellent communication and stakeholder management skills, with the ability to interact with both technical and non-technical stakeholders.
Familiarity with IT service management (ITSM) tools such as ServiceNow, Jira, or equivalent platforms.

Experience:
Proven experience as a Project Manager and/ or Application Management, with a focus on managing complex systems such as housing management and financial systems.
Experience in a housing association or social housing.

Your responsibilities will include but are not limited to:

• ActiveH Housing Management System: Accountable for the ongoing management and improvement of the ActiveH Housing Management System.
• Ensure that the system supports the organisation's housing operations, including property management, tenancy management, and repairs.
• Unit 4 Finance System: Oversee the Unit 4 Finance System, ensuring that it meets the needs of the finance department.
• Collaborate with finance teams to optimise financial reporting, budgeting, and transactional processes.
• Requirements Definition and Management: Work with the business and technical teams to define and manage project requirements, ensuring that all stakeholders agree on project goals and deliverables.
• Business Process Improvement: Support the identification and implementation of process improvements during the project lifecycle, ensuring that projects enhance business performance and efficiency.
• Project Management: Take full responsibility for the management of digital and technology projects, including defining project scope, creating detailed project plans, managing budgets and tracking progress against milestones.
• Accountable fordelivering projects on time, within scope, and within budget.

  Other benefits include:
  27 days of annual leave in year 1, increasing to 31 days
  3 paid volunteer days per year to support a charity of your choice
  An additional paid day off for your birthday
  5% employer pension contribution, plus death-in-service benefit for pension members
  Enhanced payments for statutory leave
  A variety of cost-saving benefits, including a cycle-to-work scheme, tech buying scheme, lease car scheme, and retailer discounts