Head of Digital Transformation

We're seeking an experienced Head of Digital Transformation to lead the delivery of organisational wide change that puts customers at the heart of everything we do. This senior role will drive the transformation of services through the Salesforce platform, lead the move away from legacy systems and shape modern, efficient ways of working across the organisation. Working closely with senior leaders, you'll combine strategic vision with hands-on delivery to create tangible improvements in customer experience and organisational performance at scale.

About us

We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people.

Last year we launched our five-year Corporate Strategy, which runs to 2029. Our purpose is to provide high quality homes, services, and support to our customers, so we've worked with colleagues and customers to find out what's important to them. Our customers sit at the heart of what we do, and our colleagues are the people who'll help us achieve our vision, which is to create the best customer experience to improve everyday lives.

Duties include:

• Lead a team to deliver the digital transformation of services using the Salesforce platform. Continuously develop and support solutions that improve the customer experience as well as enable efficiencies across the organisation.
• Manage, develop and support specialised housing related systems for housing management, finance, workforce scheduling and asset management.
• Develop effective processes for the agile delivery of customer focused solutions that can evidence tangible benefits.
• Support the overall IT portfolio of projects with programme management, business analysis and project management.
• Contribute to the ICT Senior Management Team to continuously drive service improvement and deliver an excellent customer experience.
• Contribute to the organisations Senior Leadership Team to support in delivery of the corporate strategy.
• Act as ICT business partner for the designated service area of Incommunities.

Requirements

• A passion for delivering digital transformation leadership
• Previous experience in complex ICT Infrastructure development and management
• Demonstrable experience of managing a complex project from origin to conclusion.
• A passion for efficiency.
• Previous experience in managing others.  You may also possess a relevant qualification in management.
• Previous experience in managing budgets and forecasting.
• Right to Work in the UK - Visa sponsorship is not available.
• A basic DBS (Disclosure and Barring Service) check will be required for the successful candidate as part of the pre-employment process - Criminal Conviction Checks

Benefits

• Salary of £74,834 per year
• Social Housing Pension Scheme with up-to 10% employer contribution
• 28 days annual leave that increases with service plus bank holidays
• Option to buy and sell annual leave
• Training, development, and qualification opportunities
• Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers)
• Corporate health scheme membership
• Hybrid working with 2 days in the office per week
• Access to an Employee Assistance Programme
• Cycle to work scheme
• Local gym membership discounts.
• A team of trained Mental Health First Aiders who are available for colleagues to contact for support

Join Our Team!

We're looking for great people to join us! At Incommunities, we're committed to creating a workplace where everyone feels valued, included, and supported. We actively welcome applicants from all backgrounds, abilities, and experiences—because we know that diverse perspectives make us stronger.

Based in Bradford, a city known for its rich cultural diversity, we serve vibrant communities. As a social housing provider, we're passionate about making a real difference by providing safe, affordable homes and improving lives.

Our recruitment process is designed to support you every step of the way. If you need any adjustments or assistance, just let us know.

We're proud to be a Mindful Employer, committed to mental health and wellbeing. We also hold the ‘Committed' Menopause Friendly Accreditation, recognising the importance of support in the workplace.

 Apply early! We review applications as they come in and may close the advert before the deadline.

Ready to make an impact? Come work with us!