IT Service Desk Analyst
We are seeking an ICT Service Desk Analyst to join our busy Service Desk team. Within this role, you will provide high-quality systems support and customer service, including support for business applications, identity management, laptops, desktops, and user access requirements.
This role is fully office based and the service runs between 08:00 - 17:00. You will be allocated either 08:00 - 16:30 shift or 08:30 - 17:00 shift.
About us
We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people.
Last year we launched our five-year Corporate Strategy, which runs to 2029. Our purpose is to provide high quality homes, services, and support to our customers, so we've worked with colleagues and customers to find out what's important to them. Our customers sit at the heart of what we do, and our colleagues are the people who'll help us achieve our vision, which is to create the best customer experience to improve everyday lives.
Duties include:
- As part of our busy Service Desk, you will support the provision of a comprehensive and efficient systems support service that delivers great customer service, including the support and administration of all line of business applications as well as identity management, laptops, desktops, and access requirements.
- Provide specialist support to all software and hardware systems including AV configuration, event support and the security provision and maintenance of the staff identity and access management.
- Provide a first and second line support service, engaging with internal and external customers, face to face, in remote office locations and remotely in conjunction with other colleagues across the department.
- Support ICT colleagues with project delivery and follow up support and participate in the evaluation of new digital solutions, UAT, project delivery and provide follow up support including knowledgebase updates.
- Work with the wider Business to support and maintain endpoint devices and peripherals in line with the Asset Management lifecycle processes and policies.
Requirements
- Experience of working in an ICT environment supporting colleagues in the use of technology.
- Diagnostic and analytical skills for effective Incident triage and resolution.
- Substantial experience of 1st/2nd line support in a corporate environment, including experience of using AD, ITSM systems, MS Windows and MS Office365 package
- Relevant knowledge of ITIL foundations and virtual environments along with MS Endpoint and 2FA.
- Experience configuring and supporting desktop, mobile and peripheral hardware.
- The ability to prioritise your workload and work on your own initiative.
- Ideally have completed or working towards a formal ICT related qualification.
- Right to Work in the UK - Visa sponsorship is not available.
- This role is fully office based, our office postcode is BD17 7BN.
- A basic DBS (Disclosure and Barring Service) check will be required for the successful candidate as part of the pre-employment process - Criminal Conviction Checks
Benefits
- Starting salary of £32,507 per year
- Social Housing Pension Scheme with up-to 10% employer contribution
- 28 days annual leave that increases with service plus bank holidays
- Option to buy and sell annual leave
- Training, development, and qualification opportunities
- Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers)
- Corporate health scheme membership
- Access to an Employee Assistance Programme
- Cycle to work scheme
- Local gym membership discounts.
- A team of trained Mental Health First Aiders who are available for colleagues to contact for support
Join Our Team!
We're looking for great people to join us! At Incommunities, we're committed to creating a workplace where everyone feels valued, included, and supported. We actively welcome applicants from all backgrounds, abilities, and experiences—because we know that diverse perspectives make us stronger.
Based in Bradford, a city known for its rich cultural diversity, we serve vibrant communities. As a social housing provider, we're passionate about making a real difference by providing safe, affordable homes and improving lives.
Our recruitment process is designed to support you every step of the way. If you need any adjustments or assistance, just let us know.
We're proud to be a Mindful Employer, committed to mental health and wellbeing. We also hold the ‘Committed' Menopause Friendly Accreditation, recognising the importance of support in the workplace.
Apply early! We review applications as they come in and may close the advert before the deadline.
Ready to make an impact? Come work with us!