Reach Contract & Programme Manager

About Us

We are the UK network service provider making digital infrastructure simple.

Whether indoors or outdoors, we make sure our customers can always connect their customers. We bring together mobile operators, central and local government, and real estate providers to work together in new ways using: Collaborative commercial models, combined real-estate and telecoms know-how, and global best practice.

We have 6000+ mast site locations, have connected 2000+ buildings and support 200+ outdoor networks. And our managed sites include some of the biggest, most challenging wireless environments in the UK, including railway stations, Canary Wharf, City of London and events like the London Olympics.

The Role

We're looking for a Reach Contract & Programme Manager to drive a landmark multi-year project bringing multi-operator connectivity to mainline Railway stations and tunnels across the UK. You'll work with Network Rail, MNOs, and Principal Contractors, steering complex contracts from set-up to delivery. Partnering with our commercial, finance, and PMO teams, you'll keep everything on track through clear governance, strong relationships, and sharp risk management — all while ensuring compliance at every stage.

Requirements

• Contract Lifecycle Management - ensuring the Reach contracts are effectively implemented and executed; tracking contract performance ensuring compliance, adherence to terms and addressing any issues.

• Relationship Management - establishing and maintaining strong relationships with stakeholders in particular Network Rail and the MNOs; setting up governance frameworks; communicating with internal and external stakeholders.
• Risk Management - identifying potential programme risks, ensuring strategies and plans are in place to mitigate them. Ensuring contract deliverables comply with legal, regulatory and organisational policies and procedures
• Documentation and reporting - organising and storing Reach programme documentation centrally; Developing reports to proactively track and demonstrate adherence to contract obligations.
• Contract change management - managing scope changes to the contract and ensuring they are documented and agreed.
• Contract event management - tracking the triggering of events, agreements made as a result of these events, including dispute resolution

• Proven expertise in Contract Lifecycle Management - from implementation to execution, with a strong track record in monitoring performance, ensuring compliance, and resolving issues.
• Exceptional Relationship Management skills - adept at building trust with key stakeholders such as Network Rail and MNOs, setting up governance frameworks, and maintaining clear communication with internal and external partners.
• Strong Risk Management capabilities - experienced in identifying risks, developing mitigation strategies, and ensuring all deliverables meet legal, regulatory, and organisational requirements.
• Excellent Documentation & Reporting skills - organised in managing programme records and producing clear, actionable reports to track contract obligations.
• Experience in Contract Change Management - skilled at handling scope changes, documenting updates, and securing agreement from all parties.
• Proficiency in Contract Event Management - able to track contractual triggers, manage outcomes, and support dispute resolution processes.
• Experience within Infrastructure projects is desirable

Benefits

• Competitive salary
• 25 days holiday which increases after 5 years service (1 day per year until 30 days)
• Group Personal Pension

• Life Assurance
• Income Protection Insurance
• Private Medical Insurance (PMI)
• Employee Assistance Programme
• Cycle-to-Work Scheme

And that's just the beginning! We also provide:

• Free barista coffee at our Farringdon head office every morning
• Free gym onsite for employees including exercise classes at our Farringdon head office
• Rooftop picnic area at our Farringdon head office
• Quarterly recognition rewards
• Free Eye Tests
• Flu vaccine vouchers

We're pleased to have been certified by Great Place to Work . 82% of our people think it's a great place to work compared to 54% of employees at a typical UK-based company. You can check out our Great Place to Work profile here: https://lnkd.in/d7JS6Jcz

Our Values

Our values are what set us apart from the rest. They are what enable us to bring assured connectivity wherever it's needed. We use these values to inform everything we do and the way we act as professionals - think of them as what's important to us collectively, as well as how we prefer to work.

The successful candidate will be aligned with our company commitments:

• Engineering excellence: we're engineering experts and the quality of our output is second to none
• Do the right thing: we're neutral in our position, doing what's best for our people, our partners, our customers, society and the environment
• Set the pace: we act quickly and work efficiently, setting the pace for our projects and industry standards