Business Administration Apprentice L3
You will be given the training necessary to carry out your role, including mentoring by a strong, established site team. You’ll use the latest in blended learning techniques, to ensure you receive the highest levels of training whilst working on the core business activities. The hours of work are Monday - Friday, 8.30am - 5pm.
Role
- Incoming call answering, fielding customer enquiries to the appropriate person
- Responding to non-sales queries such as order progression update, transport queries, incorrect/missing items etc.
- Contact customers to obtain missing information and respond to queries
- Organising paperwork for processing
- Keeping the IT system cleansed & updated
- Stock locations, batches, amendments to stock & cutting notes
- Scanning of all documentation (POD's, stock notes etc.)
- Support with the purchase of non-steel consumable items
- Dealing with customer orders and data files and issuing orders to the factory for production
Customer Service & Continuous Improvement:
- To maintain customer account details to ensure up to date contact, delivery and unloading information is on file; to provide relevant information to purchasing, accounts, works and transport departments to ensure the company complies with Health & Safety legislation and can exceed our customers’ expectations on customer service
- All related administration
Training
- Business Administrator Level 3
- Remote learning
- Training schedule to be agreed
A similar role in the business.
- Apprenticeship Standard
- Business administrator (level 3)
- Training Provider
- CITY SKILLS LIMITED
- Working Week
- Monday to Friday 8.30 am to 5pm.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Thursday, 10th September 2026
- Start Date
- Thursday, 1st October 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Number skills
- Team working
- Initiative
Qualifications
- English GCSE, grade 5 (Essential)
- Maths GCSE, grade 5 (Essential)
About the Employer
Goodman Steel Services
Goodman Steel Services are part of Barrett Steel the UK’s largest steel distributor and processor, with over 160 years of heritage we are still family owned and operate from 29 sites across the UK and Ireland, holding more than 120,000 tonnes of steel stock. Although we are a business with significant scale, our success is built on the people who make it happen every day. We continually invest in our people, the latest processing machinery, technology, and materials-handling equipment so that we can deliver an exceptional service to our customers. Our people, our customers, and the communities in which we operate are at the heart of what we do. We are a forward-thinking business that values hard work, ambition, teamwork, and are always open to new ideas. We now have an opening for a Business Administration L3 Apprentice.