Coordinator
We are looking for a driven, self-motivated individual who enjoys working as part of a team, with energy and ambition to develop and progress within.
The Company
Leading provider of innovative technology solutions, specialising in high-quality products and exceptional customer service. Our client's commitment to excellence drives them to deliver cutting-edge solutions that meet the evolving needs of their clients
The Role
You’ll receive full training and support from day one, giving you the confidence to develop your knowledge and make a real impact. We’re looking for someone who is organised, methodical, and an excellent communicator—someone who enjoys working with people, takes ownership of their work, and can build strong, positive relationships with customers, dealers, suppliers, and colleagues.
As Coordinator, you’ll play a vital role in delivering a smooth, responsive returns and warranty experience across our clients' impressive product portfolio. Working closely with their Technical Support team, suppliers, dealer network, customers, and internal stakeholders, you’ll coordinate every return, repair, and replacement with accuracy, efficiency, and professionalism. Your customer-focused approach will help build trust, strengthen relationships, and ensure each case is handled with care from start to finish.
Key Responsibilities
Customer Service & Relationship Building: Deliver an outstanding level of service to customers, dealers, and suppliers—building long-lasting, trusted relationships at every touchpoint.
Leadership & Team Development: Demonstrate the qualities to effectively support and mentor new apprentices and junior team members as the department grows.
Teamwork & Collaboration: Work closely with colleagues across the business to achieve shared goals, contributing to a cohesive, supportive working environment.
Manage RMA Process: Oversee the end-to-end RMA process, from receiving returns to processing claims and coordinating repairs or replacements.
Customer Communication: Serve as the primary point of contact for customers regarding RMA enquiries, providing timely updates and resolving issues efficiently.
Documentation and Tracking: Maintain accurate records of RMA requests, actions taken, and outcomes. Ensure all documentation is complete and up-to-date in the RMA system.
Liaison with Technical Support: Work closely with the technical support team to diagnose issues, ensure proper documentation, and facilitate the repair or replacement process.
Quality Control: Conduct quality checks on returned products to determine the cause of failure and ensure compliance with warranty terms and conditions.
Vendor Coordination: Coordinate with vendors and suppliers for the return, repair, or replacement of products, ensuring timely and cost-effective solutions.
Process Improvement: Identify opportunities to enhance the RMA process, streamline operations, and improve customer satisfaction.
Qualifications: Full training is offered. We are open-minded if you are a graduate or a school/college leaver, characteristics are far more important, with an interest in technology, CRM systems, AI and/or smart or automated solutions.