Senior Service Transition Manager - Crown Commercial Service - G7

Key responsibilities:

• Lead and develop a high-performing service transition management team, building capability and fostering a culture of continuous improvement.

• Set the strategic direction for service transition management across CCS, ensuring alignment with government digital service standards and ITIL 4 practices

• Lead the successful transition of all digital services into DDS, ensuring minimal disruption and maximum value

• Drive the development and maturation of service transition management processes.

• Build and maintain strong relationships with senior stakeholders across the organisation, acting as the escalation point for critical service issues

• Champion user-centred design principles and ensure services deliver value to our stakeholders

• Manage relationships with key suppliers and delivery partners, ensuring effective service integration

• Drive the adoption of cloud-first approaches and modern service transition  management practices

• Lead the development and monitoring of service level agreements and performance metrics

• Lead the strategic planning and execution of large-scale service transitions, focusing on XL and L complexity services

• Develop and maintain the service transition framework, methodology, and governance structures

• Drive the maturity of service management processes aligned with ITIL 4 practices

• Lead the service discovery and assessment process, including T-shirt sizing evaluations

• Oversee transition managers and coordinate with other workstreams and Domains

• Ensure successful knowledge transfer and documentation

• Manage transition risks and dependencies

  Person specification

  Essential Criteria (to be assessed at application stage):

  • Extensive experience leading complex service transitions in government/ enterprise environments

  • Deep understanding of ITIL 4 practices and service management frameworks

  • Track record of stakeholder management at senior levels

  • Experience developing and implementing service transition methodologies

  • Knowledge of government digital service standards

    Behaviours

    We'll assess you against these behaviours during the selection process:

    • Changing and Improving
    • Working Together
    • Delivering at Pace
      Technical skills

      We'll assess you against these technical skills during the selection process:

      • Service transition management
      • Risk management
      • Experience with service management tools and technologies