Legal Head of IT (Hertford, Herts: MS 365, CMS, PMS, law firm experience)

A law firm in Hertford is looking for a Head of Technology. This is a standalone Head of IT role, reporting to the Managing Partner that combines hands-on technical support and leadership that includes cyber security, IT strategy and budget as well as managing supplier and outsource partnership relationships and projects.

This role will suit someone who has 5+ years' experience working in an IT managerial role in a law firm but is still happy being hands on and rolling your sleeves up. The firm has an IT outsource partner who deals with initial IT queries but you will work as the technical escalation point for IT issues as well as leading and managing the firm's super user team' and ensuring service levels are set and achieved. You will manage the firm's defined IT strategy and IT budget. By liaising with the partnership to understand current and future business needs and ambitions you will then evaluate and recommend new technologies that will enable these needs helping to modernise and drive IT. You will manage projects such as a new Practice Management System and AI/co-pilot solutions. You will write IT policies and contracts around cyber security, business continuity and suppliers.

This role is based 3 days a week in the Hertford Office so you need to live within commutable distance and have strong technical and troubleshooting skills with MS Office/MS 365, Windows, PC hardware and legal applications such as PMS, Case Management, Oyez Forms. You will need proven experience dealing with issue resolution, problem solving, supplier relationship management and experience managing a budget, a strategy and projects and of course excellent communication skills allowing you to confidently deal with all levels of staff and clients.