EPR Configuration Manager
Job summary
An exciting opportunity has arisen to join the team supporting Epic at Great Ormond Street Hospital (GOSH).
GOSH is one of the most digitally advanced Trusts in the UK accredited with HIMSS level 7 for Outpatients. Our vision is to create a digitally enabled organisation that supports the delivery of efficient and effective patient care, through easy-to-use systems providing the right information, in the right place, at the right time. In 2023 GOSH became the first Epic Connect site in the UK, sharing its EPR platform with The Royal Marsden Hospital (RMH).
We are looking for a passionate individual to lead a team of analysts to deliver BAU and ongoing optimisation across Epic's patient access applications (including Springboard, Cadence, Grand Central and HIM coding).
You will be able to demonstrate expert knowledge in Epic configuration (preferably in a relevant application) and experience of supporting ongoing optimisation in collaboration with internal and external stakeholders. Ideally you will have experience of managing a team.
Working closely with your counterpart at RMH, you will provide oversight and technical knowledge of the applications, as well as supporting team development and providing a point of escalation for arising issues.
Our team works flexibly with remote and onsite days. You must be able to travel to all GOSH and RMH sites as required (Bloomsbury regularly, Chelsea and Sutton on request).
Main duties of the job
- Manage a team of configuration analysts ensuring that their work conforms to the design integrity for the designated application
- Provide line management support and deal with any HR issues arising from staff within the application team, such as sickness and performance, escalating where necessary according to Trust policy
- Hold joint responsibility with the EPR Programme team for new projects to be on time and within budget
- Project manage the designated application, to ensure the team meets all set deadlines
- Continue to develop highly specialist configuration knowledge of the designated application area to solve problems in build/reporting/testing
- Be an expert in the application area to assist the team with troubleshooting problems and address questions from end users regarding the application
- Utilise expert hospital knowledge and experience to develop pathways and new processes to support the configuration and implementation of the designated application which will impact on working practices across the Trust
- Analyse and document simple to highly complex clinical and administrative workflows, information, data collection and/or reporting requirements
About us
Working for Our Organisation
We are committed to recruiting the best person for the job through a fair, open and consistent process that is free from bias and discrimination.
We are working towards becoming an anti-racist organisation. This means creating a workplace where every colleague feels seen, heard and valued, and where racism in any form has no place. Our anti-racism commitment is backed by action through our Anti-Racism Statement and action plan, developed in collaboration with our REACH staff network.
We actively challenge discrimination, dismantle barriers and embed equity across all aspects of our workforce, including recruitment, progression and development. All applicants will receive equal consideration regardless of race, ethnicity, nationality, religion or belief, sexual orientation, gender identity, age, disability, health condition or employment history.
We particularly welcome applications from ethnically diverse communities, people with disabilities or long-term health conditions, and LGBTQ+ community members. We are proud to be a Disability Confident Employer, a member of the Business Disability Forum, and a Stonewall Diversity Champion.
Our staff networks, including REACH, PRIDE, ENABLED and Women's Networks, are active and executive supported. These employee-led networks play a vital role in shaping an inclusive culture at GOSH and are open to all colleagues.
Together, we are building a culture where inclusion is not optional - it is essential.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s below.
Person Specification
GOSH Culture and Values
- Our Always values
Academic / Professional qualifications / training
- Educated to degree level or equivalent experience
- Maths and English GCSE grade C or above or equivalent qualification
- Post graduate qualification or equivalent relevant experience
- Continuing Professional Development
- Epic Certification
- IT qualification in MS office or equivalent experience
Experience/Knowledge
- Understanding of clinical, administrative and/or operational workflows and processes within a hospital environment
- Previous Healthcare experience
- Knowledge of medical terminology
- Experience of supervising or line-managing staff, including contributing to or performing appraisals
- Excellent operational or clinical knowledge of one or more specific areas including knowledge of relevant operational policies and procedures
- Experience of supporting change management
- Understanding of Information Governance
- Experience of Epic configuration
Skills/Abilities
- Excellent organisational and planning skills
- Excellent written and verbal communication with the ability to communicate with staff at all levels in the organisation, including clinical staff and managerial staff as well as with external suppliers
- Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, PowerPoin
- Able to prioritise tasks to achieve deadlines whilst working under pressure and with frequent interruptions
- Ability to impart knowledge and/or present to others in a clear and concise manner
- Able to cope with unpredictable and intense situations
- Able to lead meetings, resolve conflicts, maintain issue lists and work to a project plan
- Able to work collaboratively with own team members as well as those in other application teams
- Good analytical and project management skills
- Ability to make decisions based on complex facts or situations requiring analysis, interpretation or comparison of a range of options
- Confident in working with, negotiating with and motivating clinical staff, medical consultants and other senior managers
- Ability to present and argue a case confidently and persuasively
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
Great Ormond Street Hospital for Children NHS Foundation Trust
Address
Great Ormond Street Hospital for Children NHS Foundation Trust
Great Ormond Street
London
WC1N 3JH
United Kingdom
Employer's website
https://www.gosh.nhs.uk/