ICT EndPoint Project Lead
Job summary
We're looking for a new ICT Endpoint Project Lead to join us at GOSH.
Our Endpoint Services are critical to the safe and efficient operation of the hospital and include Windows PCs and Laptops used by both clinical and corporate staff, medical grade workstations-on-wheels and all-in-ones used in clinical areas, audio-visual solutions, printing and mobile devices running Android and IOS.
To ensure our staff always have fast and reliable devices, we run a continual stream of projects to deploy new Endpoint technology.
We're looking for someone who can not only lead the successful completion of our Endpoint related projects and manage operational endpoint Installs, Moves, Additions and Changes (IMACs), but can also help us improve and shape our Endpoint Services of the future.
It's a demanding role and we're looking for someone who has the experience to step in and make an immediate impact. You'll need to be able to analyse data to plan your deployments, deliver those projects, manage the fulfilment of operational IMACs and lead your team to success.
Main duties of the job
The Endpoint Project Lead manages a small team of engineers to deliver the project requirements. The postholder works with the Endpoint Support Lead and the Endpoint Technical Lead to ensure the projects are delivered in a smooth supportable manner, and with the appropriate technical configuration of the endpoints.
The role involves the following duties and responsibilities:
- Analysis & Planning
- Stakeholder & Supplier Management
- Scheduling and Co-ordination
- Build, Test and Software Deployment
- Hardware Deployment
- Change & Configuration Management
- Asset Management, including stock control and disposal
- Staff Development & Training
- Problem Management
- Escalation
- Team Leadership
About us
GOSH is committed to recruiting the best person for the job, based solely on their ability and individual merit as measured against the criteria for the role; through a process that is fair, open, consistent and free from bias and discrimination.
We are committed to being a diverse and inclusive employer and foster a culture where all staff are valued, respected and acknowledged. All applicants will receive consideration for employment without regard to race, colour, national origin, religion, sexual orientation, gender, gender identity, age, disability status or length of time spent unemployed.
We particularly welcome applications from BAME communities, people with disabilities and/or long-term health conditions and LGBT+ community members.
We have policies and procedures in place to ensure that all applicants and employees are treated fairly and consistently. We are proud to be accredited as a Disability Confident Employer, a member of Business Disability Forum and a Stonewall Diversity Champion.
We have active and Executive supported BAME, LGBT+ and Allies, Disability and Long-Term Health Conditions and Women's staff networks. Staff networks are employee-led groups formed around interests, issues and a common bond or background. Staff network members create a positive and inclusive work environment at Great Ormond Street Hospital by actively contributing to the Trust's mission, values and efforts specific to inclusion. All of our staff networks are open to any employee.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents please view the attachment/s below.
Person Specification
GOSH Culture and Values
- Our Always values
- Knowledge and understanding of diverse backgrounds and perspectives.
- Understanding of Diversity and Inclusion challenges in the workplace.
- Demonstrable contribution to advancing Equality, Diversity and Inclusion in the Workplace
Academic/Professional qualification/Training
- GCSE Maths & English A-C/Educated to Master's Degree Level or equivalent relevant experience
- ITIL Foundation Qualification or equivalent understanding of ITIL Principles
- Microsoft Endpoint Administrator (Exam MD-102) or able to attain.
- Formal training in Microsoft Active Directory, SCCM, InTune, ATP/MDE or other Endpoint/MDM management systems
Experience/Knowledge
- Previous experience deploying ICT hardware and software at an engineer level in a healthcare environment
- Good knowledge of endpoint hardware implementation supporting Service Delivery and Project Delivery
- Microsoft Windows Operating Systems Microsoft Office application suite (primarily O365)
- IOS and Android Operating Systems and Hardware support
- Good understanding of the Trusts Endpoint services including hardware and software configurations
- Good understanding of the Trust organisation and functions of main departments of the Trust. Good understanding of the physical layout of the Trust.
- Experience working within an ICT environment that operates under the ITIL Service Management framework.
- Team lead/line management experience
- Good working knowledge of Microsoft Active Directory, SCCM, InTune, ATP/MDE or other Endpoint/MDM management systems
- Demonstrate knowledge of using IT Service Management systems for call logging, reporting and escalation
Skills/Abilities
- Organisational and Planning skills. Able to multi-task, prioritise and ensure parallel delivery of multiple projects
- Ability to analyse complex data sets and make appropriate plans/recommendations/proposals based on the information available
- The ability to communicate technical issues effectively & concisely to non-technical staff
- Excellent customer focussed attitude and care skills
- The ability to maintain a professional approach and demonstrate excellent interpersonal skills at all times (organisational and communication)
- You must be organised and enthusiastic and an active listener with the ability to demonstrate empathy
- Written communication. Able to create professional and succinct formal documents (project plans, business cases, management reports)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
Great Ormond Street Hospital for Children NHS Foundation Trust
Address
Barclay House
37 Queen’s Square
London
WC1N 3JH
https://www.gosh.nhs.uk/
- Company
- Great Ormond Street Hospital for Children NHS Foundation Trust
- Location
- London, United Kingdom WC1N 3JH
- Employment Type
- Permanent
- Salary
- £51488.00 - £57802.00 a year
- Posted
- Company
- Great Ormond Street Hospital for Children NHS Foundation Trust
- Location
- London, United Kingdom WC1N 3JH
- Employment Type
- Permanent
- Salary
- £51488.00 - £57802.00 a year
- Posted