IT Support Engineer

A specialist education technology provider supporting schools and Multi-Academy Trusts across the South-East is seeking an IT Support Engineer to be based on-site at a well-established secondary school in Surrey.

This organisation delivers modern, enterprise-grade IT infrastructure to the education sector and works closely with leadership teams to ensure reliable, secure and forward-thinking technology environments.

Location: Croydon (Site based)

Salary: £26,000 – £30,000 DOE + Bens

Contract Type: Full Time, Permanent

The Role

You will act as the dedicated on-site IT Engineer, providing day-to-day user support while administering and maintaining the school’s IT systems and network infrastructure. The schools are investing in modern technologies to support next-generation teaching, offering strong technical exposure in a progressive environment.

Key Responsibilities

• Provide responsive IT support to teaching and support staff

• Administer and maintain Windows Server (2019/2022/2025) environments

• Support Windows 11 devices and Microsoft 365 services

• Maintain wired and wireless networks, firewalls and filtering systems

• Troubleshoot PCs, laptops, mobile devices and AV equipment

• Keep users informed on issue resolution and system updates

Key Attributes

• Strong customer service mindset with excellent communication skills

• Logical, methodical and calm under pressure

• Comfortable supporting users at all technical levels

• Professional and personable within a school setting

• Motivated to continue learning and developing skills

Experience Required

• Experience supporting Windows 11 and Microsoft 365

• Exposure to Windows Server 2019/2022 environments

• Knowledge of networking fundamentals (wired, wireless, firewall basics)

• Experience supporting end-user hardware and AV systems

• Must live within commutable distance of Surrey-based site

• Willingness to undergo enhanced DBS clearance