Junior Helpdesk Consultant

Junior Helpdesk Consultant – School MIS Support - £26,000 - Full Training - Career Progression - Office-based in Wallington, Surrey

Are you passionate about technology and looking to kickstart your career in IT support within the education sector? A leading MIS support provider is expanding and seeking a motivated Junior Helpdesk Consultant to join their growing team, supporting over 200 schools across the UK with platforms including SIMS, Arbor, and Bromcom.

This is a fantastic entry-level opportunity for someone who enjoys solving problems, thrives in a fast-paced environment, and wants to build a career in EdTech and school systems consultancy.

What You’ll Be Doing

• Act as the first point of contact for schools needing MIS support
• Answer helpdesk calls and log detailed tickets into the support system
• Triage and prioritise queries, escalating where necessary
• Respond to tickets via phone and email, collecting relevant information
• Use the internal Knowledge Base to resolve common issues and contribute new solutions
• Shadow experienced team members and assist with technical support
• Undertake training and accreditations in Arbor and Bromcom
• Support broader helpdesk operations as needed

What You’ll Gain

This isn’t just a job — it’s a stepping stone. We offer:

• Full induction and structured training plan
• Accreditations and certifications in MIS platforms
• Continuous learning through hands-on mentoring, self-guided video training and real client interaction
• A clear development path towards becoming a qualified MIS Consultant in 12–24 months

Who We’re Looking For

• A great communicator – confident, professional, and calm under pressure
• Highly organised with excellent written and verbal communication skills
• Curious and self-motivated to learn new systems and processes
• Ability to absorb technical information and problem-solve independently
• Ideally has some experience in a helpdesk/service desk role or within an educational setting (desirable, not essential)
• Comfortable with Microsoft Office 365 (particularly Word & Excel)
• Recent graduates or returners to work encouraged to apply!

Location, Hours & Benefits

• Based in Wallington, Surrey – a collaborative and supportive environment for learning
• Working hours: Monday to Friday, 8:30am – 5:00pm (1 hour lunch)
• Salary: £26,000 per annum, with potential for review after six months
• Annual Leave: 22 days rising to 28 with service
• Free onsite parking (limited availability)
• Ongoing investment in your personal and professional development

Apply Today

Ready to launch your IT support career in the education sector? Send us your CV and take your first step towards becoming a certified MIS Consultant.