Stansted Express Digital Manager

Please note that we are unable to accept your application if you do not meet the following criteria. 

• This vacancy is for persons aged 18 and over. 
• Candidates will be subject to a Right to Work check & DBS check for this position. 

Kickstart Your Career with Greater Anglia! 

Are you looking to launch your career in a dynamic and supportive environment? Greater Anglia, a key player in the railway network from London Liverpool Street to the East of England, is offering an exciting opportunity to join our team. With our new, modern, and environmentally friendly trains, now is the perfect time to join us as we elevate the customer travel experience

We’re looking for a Digital Manager to lead the online experience for Stansted Express, the fastest, most convenient connection between London and Stansted Airport. Please note that this is a hybrid working model with flexibility across Stratford, Colchester, and Cambridge

The Role

In this role, you’ll take ownership of our website (desktop & mobile), ensuring it delivers a seamless, customer-focused experience that drives revenue and conversion. From optimising the sales funnel to introducing new digital innovations, you’ll shape how millions of passengers interact with Stansted Express online. You’ll manage key digital supplier relationships, collaborate closely with marketing, revenue, and customer experience teams, and play a pivotal role in our eCommerce growth journey.The closing date for all completed applications is on Friday 26 th September 2025 

*Please note vacancies can close earlier due to high influx of candidate applications* 

At Greater Anglia we are proud of the work that we do. We’re investing to help shape the future of rail in the UK and being a part of our team gives you every opportunity to contribute to the journey we are on. 

Join Us and Experience: 

• Inclusivity & Respect: Be yourself and thrive in a supportive environment where every idea and person is valued. Help us be Greater Together. 
• Community & Teamwork: Work together to deliver the best for our customers while enjoying a friendly, can-do atmosphere. 
• Pride & Progress: Contribute to meaningful change and a sustainable future, with continuous improvement is the norm. 

Ready to Bring Your G A Game?

Key Responsibilities

• Lead and execute the online channel strategy for Stansted Express to achieve key metrics including revenue, conversion rate, average order value, and cost per acquisition.
• Optimise website content, landing pages, and campaigns for SEO and conversion, while managing supplier relationships with web developers and digital agencies.
• Collaborate with marketing and CRM teams to drive traffic, enhance campaigns, and deliver targeted customer communications; monitor and act on customer feedback to improve the digital experience.
• Develop, test, and implement new website functionalities, ensuring best-practice UX, CRO, and eCommerce standards; oversee day-to-day content management and social media activity.
• Build, maintain, and report on online performance dashboards, translating data insights into actionable strategies.
• Manage the website development budget within the broader marketing budget, representing Stansted Express in industry forums to share best practices and benchmark performance.

We’re Looking For Candidates Who: 

• Have a friendly, approachable demeanor with the ability to communicate effectively. project management, and stakeholder management skills, capable of bridging technical and non-technical teams. 
• Are calm under pressure, able to think on their feet, and able to handle various situations 
• Have team spirit and bring your unique self to strengthen our team and foster a positive work environment with a can do attitude.
• Candidates should have experience in transport, travel, or retail sectors (preferably mobile ticketing or smartcard tech), with familiarity in agile methodologies and eCommerce tools such as attribution, personalization, and micro-targeting.
• Candidates should have 2 years of experience in online marketing, eCommerce, and digital product management, specializing in sales strategies, conversion optimization, A/B and multivariate testing, UX and design principles, analytics tools like Google Analytics and WebTrends

What’s in it for you? 

• Travel Discounts: Enjoy free travel on Greater Anglia and 75% off with other train operators, plus discounts for eligible family members too! 
• International Adventures: After 12 months, unlock discounted international travel for you and your family. 
• Exclusive Discounts: Access the GA Hapi App for deals on shopping, dining, and fun days out. 
• Vouchers for Loved Ones: Get 12 annual discount vouchers for family and friends to enjoy. 
• Wellbeing Support: 24/7 employee assistance, eyecare vouchers, flu jabs, and physiotherapy services. 
• Pension Perks: Start with a Defined Contribution pension, with the option to upgrade to a Final Salary pension after 2 years. 
• Family-Friendly Policies: We’ve got you covered with maternity, paternity, adoption leave, and shared parental leave after 26 weeks. 
• Save While You Spend: Cycle to work and tech purchase schemes once you pass probation.