Digital Systems Support and Training Officer
Job summary
We areseeking a motivated and proactive Digital Systems Support & Training Officer (DiSSTO) to join our IM&T team, with a key roleworking on theimplementation of the TrustsPatient Engagement Portal.
This varied position combines systems administration, user support, and the design and delivery of high-quality training to ensure staff are confident in using digital tools that improve patient access, communication, and engagement.
You will play an integral role in the rollout and ongoing optimisation of the Patient Engagement Portal, working closely with clinical and operational teams to support implementation, drive adoption, and embed best practice.
The role involves providingHelpdesk and on-site support, contribute to system maintenance, data quality, and testing of upgrades, and act as a key link between end users, project teams, and technical colleagues.In addition,identifyingtraining needs, developing engaging learningmaterialsand delivering training through a blended approach. This is an excellent opportunity for someone withstrong communicationand organisational skills who is passionate about digital transformation and improving patient experience within a healthcare environment.
Main duties of the job
The Digital Systems Support & Training Officer will play a key role in supporting the Patient Engagement Portal Systems Manager, Senior Systems Officer, and wider project team.
You'll be involved in User Acceptance Testing, feeding into the project team and will be involved with the Trust-wide rollout, delivering system administration, maintenance, as well as providing trainingand ongoing support to GMMH system users.
About us
Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford,Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
Job description
Job responsibilities
See attached detailed job description and person specification:
Staff benefits:
- Pay Enhancements 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays.
- 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
- Excellent pension
- Cycle to work scheme
- Salary sacrifice car scheme
- Wellbeing programme
- Blue Light Card Discounts
Person Specification
Experience
- Systems Training Experience
- Experience of Undertaking System Administrator Tasks
- Operational/Administrative experience of digital information systems
- Experience of producing guidance
- Experience of providing a support service
- Experience of fault analysis and corrective actions
- Ability to act on own initiative
- Experience of creating materials using Captivate or similar
- Experience of working within a clinical service
Knowledge
- Awareness and understanding of national digital related initiatives
- Knowledge of IG and DPP
- Ability to analyse and act on training evaluation feedback
- Knowledge of Mental Health Services
- Understanding of NHS Data Standards and Definitions
Skills and Abilities
- An adaptable and flexible approach to work
- Excellent organisational skills and ability to work to deadlines
- Ability to use appropriate initiative, prioritise workload and manage competing demands
- Excellent oral, written communication and presentation skills
- Ability to produce clear, concise documents, information and reports for a wide range of stakeholders.
- Supervision of junior staff
Education/Qualifications
- Recognised qualification in computer software use (e.g. ECDL) or equivalent level of experience
- Evidence of continuing professional development
- Recognised teaching qualification e.g. PTLLS (Preparing to Teach in the Lifelong Learning Sector)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
Greater Manchester Mental Health NHS Foundation Trust
Address
Prestwich Hospital Site initially leading to possible Remote Working
Bury New Road
Prestwich, Manchester
M25 3BL
United Kingdom
Employer's website
https://www.gmmh.nhs.uk/