Service Information Analyst
Job summary
This is an analytical role within the Talking Therapies Division at Greater Manchester Mental Health Trust. Reporting to the Senior Performance Analyst, the post holder will use performance intelligence and modern digital tools to help services operate more effectively, inform decision-making and improve outcomes for people accessing Talking Therapies across Greater Manchester.
Working alongside the Senior Performance Analyst, the post holder will provide performance analysis and reporting that underpins effective operational management, service improvement and decision-making across the Division, improving delivery against national targets.
Through clear analysis and reporting, the role will support better access, shorter waiting times and stronger recovery outcomes for people using NHS Talking Therapies services.
Main duties of the job
A particular focus of the role is writing SQL queries to extract and interrogate data in response to information requests, alongside supporting the development of Power BI reporting.
Innovation and development are part of the role. The post holder will seek to make the best use of digital tools such as Power BI, SQL, Power Automate, Robotic Process Automation and AI to improve efficiency and data quality. This work supports the Trust's wider digital and data strategy.
About us
Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford,Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
Job description
Job responsibilities
Please see attached job description and person specification
Staff benefits
- Pay Enhancements
- 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
- Excellent pension
- Cycle to work scheme
- Salary sacrifice car scheme
- Wellbeing programme
- Blue Light Card Discounts
- fuelGenie Fuel Cards (for applicable roles)
Person Specification
Education / Qualifications
- Graduate level qualification and/or relevant suitable experience or knowledge.
- Evidence of continuing professional development.
- Relevant academic or vocational qualification relating to IT, analysis, statistics or dashboard development
Experience
- Experience of writing SQL queries against a data warehouse or relational database environment.
- Experience of extracting and interrogating data to respond to information requests accurately and to deadlines.
- Experience of validating data and ensuring data quality in reporting or data submissions.
- Experience within a performance and information role.
- Experience of building, or supporting the development of, Power BI or similar dashboards and reports.
- Experience using Power Automate, Robotic Process Automation or Microsoft Copilot.
- Experience of supporting clinical or operational audits.
- Experience within an NHS performance and information role.
- Experience of handling Freedom of Information (FOI) requests in compliance with statutory deadlines.
- Project management training (e.g. PRINCE2).
Knowledge
- Awareness of NHS Talking Therapies context and performance priorities.
- Understanding of Information Governance principles, GDPR and NHS data standards.
- Familiarity with emerging tools such as Power Automate, Robotic Process Automation and LLMs.
- Understanding of analytical and statistical techniques used to measure performance in the NHS, e.g. SPC charts.
Skills and Abilities
- Proficiency in writing SQL to extract, combine and manipulate data.
- Able to interpret complex data and communicate findings clearly and accurately, both verbally and in writing, to non-technical colleagues and stakeholders, including through dashboards and visual reports.
- Good organisational skills, able to plan, manage and prioritise own workload to meet deadlines.
- Able to work effectively as part of a team, sharing knowledge and supporting colleagues.
- Able to work with a degree of autonomy, demonstrating initiative and a proactive, self-motivated approach.
- Working proficiency in Power BI, including dashboards, DAX and data modelling, or equivalent experience with another platform.
Other Requirements
- Professional, conscientious and diplomatic approach to work.
- Strong analytical and judgement skills.
- Commitment to equality, diversity and inclusion in all aspects of service delivery.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
Greater Manchester Mental Health NHS Foundation Trust
Address
Chorlton House, Manchester
IAPT, Chorlton House
Manchester
M21 9UN
United Kingdom
Employer's website
https://www.gmmh.nhs.uk/