Talking Therapies Senior Performance Analyst
Job summary
This is a senior analytical role within the Talking Therapies Division, focused on using performance intelligence and modern digital tools to improve how services operate, support decision-making and make a meaningful difference to outcomes for people accessing Talking Therapies across Greater Manchester.
Main duties of the job
Working as part of the Talking Therapies Performance Team, the post holder will lead the development, production and continual improvement of high-quality performance analysis that underpins effective operational management, service improvement and strategic decision-making across the Division.
The role combines analytical expertise with leadership responsibility. The post holder will provide line management and professional leadership to analysts within the team, helping to foster a strong performance and information culture across Talking Therapies.
Innovation and development are central to the role. The post holder will actively explore, assess and implement modern digital tools and approaches - including Power BI, SQL, Power Automate, Robotic Process Automation tools and AI approaches - to improve efficiency, data quality and the way insight is delivered to services.
Through robust analysis and clear, accessible reporting, the role will directly support improvements in access, waiting times, equity, recovery and improvement outcomes for people accessing NHS Talking Therapies services.
About us
Greater Manchester Mental Health (GMMH) Foundation Trust employs over7000members of staff, who deliver services from more than 160 locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford,Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
Job description
Job responsibilities
Please see attached job description and person specification
Staff benefits
- Pay Enhancements 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays.
- 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
- Excellent pension
- Cycle to work scheme
- Salary sacrifice car scheme
- Wellbeing programme
- Blue Light Card Discounts
Person Specification
Education/Qualifications
- Graduate level qualification and/or relevant suitable experience or knowledge.
- Evidence of continuing professional development.
- Relevant academic or vocational qualification relating to IT, analysis, statistics or dashboard development
Experience
- Experience of a Performance and Information Management role within a complex organisation
- Demonstrable experience designing and developing Power BI or similar dashboards and reports for operational and strategic use.
- Experience writing SQL queries against a data warehouse or relational database environment.
- Experience providing line management and/or supervision within a team
- Experience with extracting datasets, ensuring accuracy and compliance with data requirements
- Experience of handling Freedom of Information (FOI) requests in compliance with statutory deadlines.
- Experience operating in a context of ongoing performance improvement and organisational change.
- Experience of a Performance and Information Management role within the NHS.
- Experience using Power Automate, Robotic Process Automation or Microsoft Copilot.
- Project Management training (e.g. PRINCE2).
Knowledge
- Knowledge of the national performance framework for Talking Therapies
- Understanding of Information Governance principles, GDPR and NHS data standards.
- Knowledge of the NHS Talking Therapies national dataset and submission requirements.
Skills and Abilities
- Proficiency in Power BI, including dashboards, DAX and data modelling or equivalent experience with a different dashboard platform.
- Able to interpret large volumes of complex data and present findings effectively, communicating complex data and technical information clearly to non-technical audiences.
- Ability to influence and persuade others
- Ability to develop and implement policies and promote service development within sphere of responsibility.
- Excellent organisational skills; able to plan, manage and prioritise workload for self and team to meet deadlines.
- Ability to work autonomously, demonstrating initiative and a proactive, self-motivated approach.
- Familiarity with emerging tools such as Power Automate, Robotic Process Automation and LLMs.
- Understanding of analytical and statistic techniques used to measure performance in the NHS, e.g. SPC charts, etc.
Other Requirements
- Professional, innovative and diplomatic approach to work, with the ability to operate independently on own initiative.
- Strong analytical and judgmental skills
- Commitment to equality, diversity and inclusion in all aspects of service delivery
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
Greater Manchester Mental Health NHS Foundation Trust
Address
Chorlton House, Manchester
IAPT, Chorlton House
Manchester
M21 9UN
United Kingdom
Employer's website
https://www.gmmh.nhs.uk/