Digital Project Manager

Job description

Job responsibilities

Reporting to Integrated Neighbourhood Programme lead, your responsibilities will include:

WorkWell Digital Access

Manage the development of a landing page for Employment Support on the Cambridgeshire and Peterborough Combined Authority website, incorporating an AI chatbot that will triage customers, match them to appropriate services, and gather data (such as name, age and address) to auto-populate referrals and integrate with relevant service systems.

Project Management

• Develop and maintain detailed project plans, milestones, dependencies, risks and benefits.
• Coordinate work across multiple organisations and delivery partners.
• Manage suppliers and technology partners where required.
• Monitor project expenditure against the available budget.
• Provide regular progress reports to WorkWell programme governance.
• Identify and manage project risks, issues and dependencies.

Implementation of an AI Employment Support Coach

Lead the selection and implementation of an AI-enabled employment support coach. This will include:

• Mapping the existing employment support customer journey.
• Identifying opportunities where digital interaction can improve access and navigation.
• Working with employment programmes to understand eligibility criteria, referral pathways and information requirements.
• Translating programme requirements into appropriate digital assessment and referral questions.
• Working with the chosen supplier to support the configuration and implementation of the AI coach.
• Testing the accuracy, usability and accessibility of the AI coach.
• Coordinating user testing with customers and employment support professionals.
• Ensuring customers understand how their information will be used.

Case Management Integration

Lead work to reduce duplication between the AI coach and existing employment support systems, including:

• Mapping referral and case-management processes across participating programmes.
• Identifying information currently collected multiple times.
• Defining the minimum dataset required for referrals.
• Developing structured data requirements for automated referral.
• Working with system suppliers to explore APIs, integrations and other methods of data transfer.
• Supporting the development of automated population of referral forms.
• Testing data flows between systems.
• Ensuring appropriate audit trails and data controls are established.
• Identifying opportunities to reduce manual data entry.
• Ensuring that any integration is proportionate, sustainable and scalable.
• Where full system integration is not immediately possible, the post holder will identify pragmatic interim solutions while maintaining a clear pathway towards greater automation.

Transcription and AI-Enabled Case Recording

Lead the implementation of secure transcription technology to support employment coaches, including:

• Assessing and selecting appropriate transcription technology.
• Working with employment coaches to understand current administrative processes.
• Identifying opportunities to reduce time spent producing case notes and back-to-work plans.
• Developing standardised approaches to AI-generated documentation.
• Working with coaches to test and refine outputs.
• Establishing processes for human review and approval of AI-generated records.
• Monitoring accuracy, usability and staff adoption.
• Developing guidance and training for employment coaches.
• Measuring the time saved and impact on customer-facing capacity.
• Ensuring that employment coaches remain accountable for the accuracy and appropriateness of final records.

Neighbourhood Population Health Management

Support the development and roll-out of population health management tools to support proactive care. As PCNs and INTs are increasingly asked to use data to proactively identify cohorts of patients whose health and wellbeing is at risk, this role provides practical support to help PCNs and INTs use these tools effectively.

• Support the technical implementation and rollout of population health management tools, such as DELPPHI, and other partner data feeds, across Integrated Neighbourhood Teams.
• Map the care and activity data available through DELPPHI, SystmOne and existing dashboards, and carry out a gap analysis against what PCNs/INTs would like access to.
• Develop a plan for providing data unavailable through DELPPHI to support proactive care and coordination.
• Coordinate relevant information governance, data protection, cyber-security and technical assurance requirements.
• Gather and communicate user feedback on system functionality and usability to inform technical development and supplier management.

Person Specification

Qualifications

• - Educated to degree level or equivalent professional experience in project management, digital delivery or a related field
• - Evidence of continued professional development

• - Recognised project management qualification (e.g. PRINCE2, APM, MSP)
• - Qualification or training in digital service design, data or informatics

Experience

• - Demonstrable experience managing complex, multi-stakeholder projects to time, budget and quality
• - Experience working across organisational boundaries with a range of partners and suppliers
• - Experience of SystmOne and/or EMIS
• - Experience managing project risks, issues, dependencies and budgets
• - Experience producing reports for programme boards or governance groups

• - Experience within health, social care or the public sector
• - Experience implementing AI-enabled or automated digital tools
• - Experience with population health management tools such as DELPPHI or SystmOne
• - Experience of information governance and data-sharing processes in a health or care setting

Skills and Knowledge

• - Strong project management skills, including planning, risk management and reporting
• - Ability to translate complex technical or service requirements into clear digital specifications
• - Excellent stakeholder management, influencing and relationship-building skills
• - Strong written and verbal communication skills, including report writing for varied audiences
• - Ability to manage multiple work streams and competing priorities independently
• - Understanding of data protection, information governance and cyber-security principles

• - Understanding of Integrated Neighbourhood Teams (INTs), Primary Care Networks (PCNs) or place-based partnership working
• - Knowledge of employment support, social prescribing or personalised care programmes such as WorkWell
• - Working knowledge of API integrations and system data flows
• - Understanding of AI-enabled tools such as chatbots or transcription technology in a service context

Other Requirements

• - Ability to travel across Peterborough, Huntingdonshire and Fenland as required
• - Commitment to NHS values and the aims of the NCP Care Partnership
• - Flexible and adaptable approach to changing priorities

• - Full UK driving licence and access to a vehicle

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Greater Peterborough Network

Address

Allia Future Business Centre

London Road

Peterborough

Cambridgeshire

PE2 8AL

United Kingdom

Employer's website

https://greaterpeterboroughgps.nhs.uk/