Document Management System Specialist

Greenberg Traurig (GT), a global law firm with locations across the world in 15 countries, has an exciting employment opportunity for you. We offer competitive compensation and an excellent benefits package, along with the opportunity to work within an innovative and collaborative environment.Join our Technology Team as a Document Management System Specialist located in our London office.We are seeking a professional who thrives in a fast-paced, deadline-driven environment. The ideal candidate possesses strong problem-solving and decision-making abilities, ensuring efficiency and accuracy in every task. With a dedicated work ethic and a can-do attitude, you will take initiative and approach challenges with confidence and resilience. Excellent communication skills are essential for collaborating effectively across teams and delivering exceptional client service. If you are someone who demonstrates initiative, adaptability, and innovation, we invite you to join our team.This role will be based in our London office on a hybrid basis. This role reports to the Director, Enterprise Content and Cloud Services.Position Summary The Document Management System Specialist will provide support for the firm’s iManage Work document management system environment. The ideal candidate will be detail-oriented, adaptable, self-driven, and eager to learn and grow with the firm. The employee in this position works as part of a team under the direction of a manager or director.Key ResponsibilitiesPerforms administrative tasks and project activities as directed, including:Troubleshooting and resolving end-user issues with iManage Work, including document access, organization, and search functionalityManaging user accounts, permissions, and group settings to ensure proper access control and complianceManage large-scale or complex document imports, exports, or migrations, ensuring compliance with firm policiesMonitors system status and performance, reports issues to senior IT staff, and helps generate usage and performance metricsWorks with senior IT team members on system upgrades, testing, and the implementation of new features or integrationsProvides basic training and support to users on system features and workflows. Assists in creating and maintaining user guides and documentationParticipates in a rolling on-call support scheduleAdheres to all IT and user quality assurance practicesMakes recommendations to improve efficiency and effectivenessCreates and delivers presentations to various audiences as assigned by the managerAppears on camera for meetings with colleagues and vendor.Other tasks as set by the managerQualificationsSkills & CompetenciesStrong organizational skills and attention to detail and an ability to effectively set priorities and meet deadlinesExcellent communication skills, including the use of active listening and the ability to convey information clearly in both written and verbal communicationAbility to quickly learn new software systems and adapt to changing technologiesProblem-solving skills and a proactive attitude toward troubleshooting technical issuesEducation & Prior ExperienceBachelor’s degree in computer science and/or information systems or equivalent experienceWorking knowledge of computer networkingKnowledge of SQL, PowerShell or other data management or automation tools a plusProficiency with Microsoft Office applications (Word, Excel, Outlook)SummaryLocation: LondonType: Full time