IT Support Engineer

IT Support Engineer Location: Liverpool (with travel to customer sites)Salary: £25,000 – £30,000 + benefits We’re working with a growing managed services provider looking for an IT Support Engineer to deliver high-quality onsite and remote support to a varied customer base. This is a hands-on role suited to someone who enjoys working autonomously, solving problems end-to-end, and building strong client relationships. The Role You’ll provide both onsite and remote support across multiple client environments, taking ownership of issues and ensuring a smooth end-user experience. Key responsibilities include:

• Delivering onsite support as part of a managed service offering
• Providing remote support via RDP/RDS and monitoring tools
• Diagnosing and resolving hardware, software and network issues
• Taking ownership of support tickets through to resolution
• Installing and configuring systems, devices and applications
• Maintaining accurate documentation and updating stakeholders on progress

About You You’ll already have experience in a client-facing 1st line or early 2nd line support role, with strong troubleshooting ability and confidence working independently on customer sites. Experience required:

• Active Directory, Group Policy, DNS and DHCP
• Microsoft 365 administration (including user provisioning)
• Windows 11 and Windows Server environments
• Network infrastructure (switches, routers, firewalls)
• Printer and peripheral setup
• Backup and endpoint protection solutions
• General network and system monitoring

Exposure to AWS or other cloud platforms would be beneficial. Additional Requirements

• Full UK driving licence and access to a car
• Willingness to travel to customer sites (primarily regional, with occasional UK-wide travel)

Why Apply?

• Varied client environments – no two days the same
• Strong exposure across infrastructure, networking and cloud
• Opportunity to progress into a more senior support or infrastructure role