IT Support Engineer

IT Support Engineer (2nd line) – Hybrid Salary: Up to £35,000 plus benefits Permanent  Location: Telford, TF3 Occasional travel to other UK sitesA great opportunity for a proactive, self-sufficient 2nd line IT Support Engineer to join a growing team in Telford. You’ll handle day-to-day support, networking tasks and project work, with the opportunity to work from home and the office IT Support Engineer (2nd Line) Role

• 2nd line support across hardware, software and connectivity issues
• General networking: switches, VPNs, routing basics
• Regular maintenance, updates and user administration
• Troubleshooting and resolving escalations quickly
• Supporting IT projects and continuous improvement
• Occasional travel to additional sites

IT Support Engineer (2nd line) profile

• Solid 2nd line capability in a busy environment
• Strong troubleshooting skills
• Good networking knowledge (switches, VPNs)
• Confident managing users and permissions
• Proactive, organised and able to work independently

If you’re looking for a hybrid role with variety, ownership and room to grow, this could be the perfect next step. If you’d like to discuss, please contact Paige Bevan on or email