Support Analyst

Software Support Analyst – job opportunity Salary: £23k - £27k + Benefits Location: Denbighshire, North Wales (Hybrid)  Our client based in Denbighshire, North Wales is a software led business, now looking to recruit a Software Support Analyst to join their engineering team and support with their SaaS based platform.This role involves resolving end user technical requests and managing incidents to minimise business impact.Software Support Analyst background–

• Prior experience in desktop /technical / software support environment
• Experience in documenting and knowledge sharing
• Customer focused approach
• Testing of IT / software system upgrades
• Knowledge / experience of databases
• Must be a strong team player.

Software Support Analyst key responsibilities & skills:

• Assisting on the support desk to resolve IT / software issues and support business operations.
• Being resourceful and capable of solving complex problems.
• Enthusiastic about helping clients, understanding their problems with empathy, and devising solutions.
• Strong communication and customer engagement skills to thoroughly understand needs.

Benefits:

• Opportunity for quick career advancement.
• Private medical
• Holidays - 25 days plus bank holidays (33)
• Fantastic training and support.
• Work pattern - 4 days on site / 1 home

  If this role sounds interesting to you; please APPLY & get in touch with Vicky Heard @ Greenfield IT Recruitment on  or  for more information.