Onsite Services Co-Ordinator

Onsite Services Co-Ordinator

Location: Kidderminster

Salary:  £25,000 per annum

Job Type: Full-time, Mon-Fri working hours 37.5 hour a week contract. Permanent

As an IT recycler and supplier of IT Services we have overseen more than 3 million devices through the IT lifecycle and, as a result, are perfectly placed to provide our customers with guidance and advice through this complex market. We offer a huge range of additional services, such as IT spares and logistics throughout the UK, as well as datacentre and office relocations, configuration and build, bonded stock, engineers and project managers along with Greensafe Global, our hardware specialist IT brokerage service.

Join our team to play a pivotal role in keeping Onsite and Logistics operations running smoothly. This hands-on role ensures jobs are scheduled efficiently, vehicles and equipment are allocated effectively, and engineers and internal teams stay coordinated. Acting as a key point of contact, the position supports fleet and logistics operations while resolving day-to-day operational challenges. Ideal for someone who thrives in a fast-paced, collaborative environment and enjoys making an immediate impact.

Key Responsibilities:

• Schedule field engineer jobs, ensuring vehicles, equipment, and tools are allocated efficiently.
• Assist with preparation of quotes and job documentation as required.
• Act as primary liaison between field engineers and internal teams to maintain smooth operational workflow.
• Monitor and resolve operational issues, escalating where necessary to minimise service disruption.
• Support Logistics Operational Support with fleet management, vehicle maintenance scheduling, and logistics coordination.
• Oversee vehicles and equipment during the Logistics Operational Support’s absence, ensuring assets remain operational and compliant.
• Maintain accurate records of jobs, schedules, vehicle usage, and equipment availability.
• Communicate operational requirements clearly to internal teams and field engineers.
• Identify and recommend improvements to scheduling, logistics, and overall operational processes.
• Conduct site visits as needed to meet customers and carry out surveys.
• Manage resource scheduling and allocation within operational guidelines.
• Escalate issues to the Transport Manager or Operations Management as appropriate.

Competencies & Behaviours:

• Strong organisational and administrative skills with high attention to detail.
• Effective communication and interpersonal skills, able to liaise across multiple teams.
• Proactive problem-solving to manage operational challenges efficiently.
• Ability to manage multiple priorities and perform well under pressure.
• Proficiency in MS Office and scheduling or resource management systems.
• Knowledge of vehicle and equipment maintenance scheduling is desirable.

Benefits:

• Staff discount online store
• Company events
• Refer a friend Scheme - £150+
• On-site Fully Equipped Gymnasium

To Apply

If you feel you are a suitable candidate and would like to work for Greensafe IT, please don’t hesitate to apply.