IT Manager
IT Manager, Permanent, Birmingham, £40,000-£45,000, On-Site RoleGreenwell Gleeson is working exclusively with a successful £40m turnover family-run business based on the outskirts of Birmingham City Centre to recruit an IT ManagerITManage day-to-day IT operations across the businessEnsure systems, networks, and devices run securely and efficientlyAct as the primary point of contact for all IT-related issues and improvementMaintain and support networks, servers, and cloud services (e.g., Microsoft 365)Oversee hardware, software, and license managementDeliver hands-on 1st-3rd line support to usersManage backups, disaster recovery, and business continuity processesLead small-scale IT projects (upgrades, migrations, new systems)Liaise with third-party suppliers and software vendorsExperience with cloud migrations or VoIP systemsUpdating design software's with latest versions, margins and cataloguesPDQ card machine management - Annual PCI DSS ComplianceActive Directory and Group Policy administrationInstall & configure a wide range of hardware (including printers, phones, laptops, biometric clocking systems)Global administration with Office 365 Enterprise E3Occasional working out of hours for system configuration and updatePrint management, setup, install and diagnoseERPOversee day-to-day ERP operations and system performanceLead configuration, enhancement, and rollout of ERP modules (e.g., finance, inventory, production, HR, sales)Work with departments to analyse processes and define system requirementsManage change requests, updates, integrations, and release cyclesMaintain data integrity, security, and user access controlsCoordinate with external vendors, implementation partners, and support providersDevelop and maintain system documentation, workflowsDeliver user training, onboarding, and continuous improvement initiativesMonitor and report on ERP usage, performance metrics, and adoptionSupport integration with third-party applications (e.g., CRM, BI)Updating pricing files where requiredSupport sale staff with issues and corrections within the systemUpdate system to latest versionsGreenwell Gleeson Ltd is acting as an Employment Business in relation to this vacancy.To find out more about how and why Greenwell Gleeson Ltd process your personal data in line with the data protection regime please go to the privacy notice on our website www.greenwellgleeson.co.uk