Italian-Speaking Customer Success Manager at Retail Media AdTech Platform

Working with some of the world’s biggest brands this SaaS platform powers their retail media and eCommerce activity across marketplaces including Amazon to Walmart and Instacart through cutting-edge technology, AI-driven insights, and deep marketplace expertise.

The Company:

• Market Leading Retail Media Platform
• 600+ global employees
• Scaling across EMEA
• Clients include :- Unilever, Mars, J&J, P&G

The Role:

• Manage and grow a portfolio of commerce clients across Amazon and key marketplaces
• Guide customers through onboarding, optimisation, troubleshooting, and expansion
• Act as a trusted advisor, driving product adoption and identifying upsell opportunities
• Analyse customer feedback and performance data to deliver actionable insights
• Build strong relationships with senior stakeholders, providing strategic eCommerce consultation
• Stay ahead of Amazon platform updates, retail media trends, and emerging marketplace opportunities

Looking for:

• Previous experience managing accounts across Amazon and other marketplaces
• Strong analytical skills with ability to turn data into insights
• Experience with CRM tools and reporting
• Solid understanding of eCommerce strategy, retail media, and Amazon ecosystem
• Fluent in English & Italian

If this sounds like a good fit and you’d like to find out more information drop me a note yasmine@gmrecruit.co.uk