Lead Customer Success Manager at AI PropTech SaaS

Help build the future of AI-powered Customer Success, working directly with enterprise property businesses as they adopt one of the UK's most exciting AI platforms.

The Company

  • AI startup transforming the £33bn property industry
  • Building AI agents that automate 80-90% of operational workloads
  • Early-stage business with equity, huge growth and unicorn ambitions

The Role

  • Own onboarding, adoption, retention and expansion for enterprise customers
  • Build AI-powered CS automations, workflows and scalable processes
  • Partner with Product & Engineering to shape the future of the platform
  • Manage a junior CSM

The Need

  • Customer Success, Technical Account Management or Solutions Engineering within B2B SaaS
  • Comfortable with APIs, integrations, data and technical troubleshooting
  • Passion for AI, automation and building modern Customer Success functions
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Job Details

Company
Grey Matter Recruitment
Location
London Area, United Kingdom
Posted