Technical Support Executive at Operations Management SaaS

Kickstart your tech career by solving real customer challenges across SaaS software, integrations, data migrations, and technical troubleshooting.

The Company

• A leading SaaS provider helping businesses streamline operations through innovative cloud-based software solutions
• Established technology business with a loyal customer base and strong industry reputation
• Collaborative, supportive environment with clear progression opportunities
• Hybrid working, strong benefits package, and ongoing training and development

The Role

• A customer-facing technical support role offering exposure beyond traditional helpdesk support
• Investigate software issues, support customers, and troubleshoot technical incidents
• Gain hands-on experience with SQL queries, XML data, software integrations, and data migration
• Work closely with technical teams to solve complex problems and deliver an excellent customer experience

Desired Skills and Experience

• Technical support, helpdesk, or customer support experience
• SQL knowledge and confidence writing basic queries
• Experience with XML
• Bonus points: Software integration, Data migration, B2B SaaS or CRM experience