GP Surgery Receptionist - full time
Job summary
An opportunity has arisen for an experienced Receptionist to join our supportive and friendly team. We are seeking a professional and approachable individual to be the first point of contact for our patients, providing a high standard of customer service.
Previous reception experience within a healthcare setting is preferred.
Applicants should be confident using IT systems; experience with SystmOne would be an advantage.
Main duties of the job
Key Responsibilities:
- Greet patients and visitors in a polite, professional, and welcoming manner
- Manage incoming calls, book, change & cancel appointments, and handle enquiries efficiently
- Handle incoming and outgoing correspondence
- Manage emails and online patient queries
- Maintain accurate and up-to-date patient records using clinical systems
- Liaise effectively with GPs, nurses, and other healthcare professionals
- Ensure patient confidentiality is maintained at all times.
- Maintain confidentiality and comply with data protection requirements
- Support clinicians and the wider practice team with administrative tasks
- Keep the reception area tidy and well organised
About us
Grosvenor House Surgery is located in West Ealing, W13 9BE and is a member of South Central Ealing PCN. The practice list size of 5500 patients.
Staff comprise of 5 GPs, 2 Practice Nurses, 2 GP Assistants, a pharmacy clerk, 2 phlebotomist and 6 reception & administrative staff. The practice uses SystmOne operating system.
South Central Ealing PCN provides additional clinical and administrative staff (Clinical Pharmacy team, First Contact Physiotherapist, Mental Health Practitioner, Paramedic home visiting service and Social Prescriber) to support the practice.
Job description
Job responsibilities
Key Responsibilities:
- Greet patients and visitors in a polite, professional, and welcoming manner
- Manage incoming calls, book appointments, and handle enquiries efficiently
- Maintain accurate and up-to-date patient records using clinical systems
- Liaise effectively with GPs, nurses, and other healthcare professionals
- Ensure patient confidentiality is maintained at all times
- Comply with all practice policies, procedures, and safeguarding requirements
- Support practice staff with day-to-day operational tasks as required
- Contribute to a positive and collaborative team environment
- Attend team meetings and training sessions as required
Person Specification
Qualifications
- Educational Qualifications: Usually a high school diploma or equivalent. GCSE grade A to C in English and Maths.
- Handling appointment scheduling efficiently.
- Communication & Interpersonal Skills:
- Clear verbal and written communication. Friendly and professional telephone manner.
- Administrative & IT Skills: Familiar with SystmOne, Microsoft Office for emails.
- Ability to deal with patients from diverse backgrounds
Experience
- Front Desk Experience:
- Working in roles with direct public interaction, e.g., reception
- Handling telephone calls professionally.
- Experience of working in a GP practice
- Experience managing patient appointments
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Grosvenor House Surgery
Address
147 Broadway
London
W13 9BE
United Kingdom
Employer's website
https://www.grosvenorhousesurgery.nhs.uk/