Client Relationship Owner

A relationship-led role for people who take responsibility seriously

If you've spent years building client relationships, you'll know that the real art isn't chasing activity or reacting to the latest issue. It's understanding organisations properly, retaining context over time, and noticing when something needs attention before it becomes a problem.

It's being the person who knows how a client really works. What matters to them. Where pressure is building. What might fail if no one is paying attention.

If you've been that person for clients, but felt that responsibility wasn't always clearly owned, protected, or valued, this role is different.

If you've wanted to do more for your clients, but felt constrained by the way your team, structure, or organisation operates, GrowCreate offers a different way of working.

We build real value through trust, and judgement, backed by an experienced, capable team.

About GrowCreate

GrowCreate is a pan-European digital agency that works with organisations over the long term, helping them design, build, and evolve digital platforms as their needs change.

We focus on clarity and momentum. We plan carefully, communicate openly, and remove unnecessary complexity wherever it appears. Clients and colleagues should always know where things stand and what comes next.

We take pride in helping people do their best work. Internally, that means creating the conditions for our team to grow, take responsibility, and develop confidence in their judgement. Externally, it means supporting clients in a way that helps them succeed in their own roles, not just deliver projects.

We work collaboratively and proactively. Problems are shared early, ideas are offered freely, and ownership doesn't stop at job boundaries. The best outcomes come from people working together with intent, not passing work along a chain.

We care deeply about the quality and impact of what we deliver. That means thinking about outcomes, not just output, and making thoughtful decisions about where time and effort are best spent.

Above all, we take pride in our work and our relationships. We aim to leave clients feeling confident, supported, and genuinely glad they chose to work with us.

The role and why it exists

Roles like Client Relationship Owner matter at GrowCreate because trust, continuity, and long-term value don't maintain themselves.

As a Client Relationship Owner, you are the constant presence in a client's world.

Projects will start and finish. Teams will change. Priorities will evolve. Through all of that, you hold the context. You understand the client's organisation, pressures, history, and direction, and you make sure that understanding doesn't get diluted or lost as work moves on.

Your role is to keep the relationship coherent as everything around it shifts.

When this role is done well, clients feel known and confident. Risks surface early, before they become issues. Opportunities are recognised at the right moment, not forced. Accounts grow because the foundations are sound and the relationship is being actively cared for.

When it isn't, relationships fragment. Context disappears. Insights arrive too late.

This is a role where judgement, timing, and follow-through matter more than volume of activity.

The value comes from consistency, attention, and knowing when to act.

What you will be trusted to own

• Own the health, continuity, and trust of a defined portfolio of client accounts
• Build and maintain a deep understanding of each client's organisation, goals, and constraints
• Act as the primary relationship anchor across advisory and delivery teams
• Keep a steady, intentional cadence of client contact without over-servicing
• Monitor sentiment, confidence, and risk before they become problems
• Be commercially accountable for retention, stability, and long-term account value
• Spot opportunity signals and feed them into advisory conversations
• Support deal follow-through so decisions land cleanly rather than drift

What tends to matter for this role

• Experience owning client relationships in an agency or professional services environment
• A natural sense of responsibility for account health and continuity
• Commercial awareness without aggressive sales behaviour
• Comfort working across multiple teams and disciplines
• Confidence to raise concerns when something matters
• Pride in being trusted rather than supervised