2nd Line Complaints Advisor

Location: Warrington, WA3

Contract Type: Fixed-Term (6 months)

Start Date: 1st December 2025

Hours: Full-time, 37.5 hours/week

Grade: 2

Salary: £13.10 per hour

Hybrid Working: Available after 8-week on-site induction and successful probation (subject to manager approval)

Our client is passionate about helping everyone enjoy amazing technology. As a 2nd Line Complaints Advisor, you'll play a key role in delivering exceptional customer service by resolving post-sale queries and complaints with professionalism and care.

• Handle customer communications via phone and letter
• Take ownership of complaints, ensuring first-time resolution
• Maintain high quality standards to enhance customer satisfaction
• Work independently and collaboratively to resolve issues
• Meet individual and team KPIs

• Strong written communication and conflict resolution skills
• Proficiency in MS Word, Excel, and general IT systems
• Ability to thrive in a fast-paced, evolving environment
• Solid understanding of consumer rights
• Confidence in managing escalated and challenging situations

• Rotational shifts between 8:00 AM - 8:00 PM, Monday to Friday
• Weekend shifts (approx. 1 in 5):
  • Saturday: 9:00 AM - 6:00 PM
  • Sunday: 10:00 AM - 5:00 PM

• Performance-based bonus
• Discounts on the latest tech
• Wellbeing initiatives
• Hybrid working options
• Career development and ongoing training
• Be part of the UK's largest tech recycler and repairer

We're committed to creating an inclusive workplace where every voice is heard.