Customer Service Representative

Job Description

Customer Service Representative
Location: Newcastle - Cobalt Business Park, Building 9C (50% Home / 50% Remote)
Pay Rate: 204 per day - UMB rate
Contract: 27/09/2026 - 29/06/2027

YOE: 3 to 5 years.
What are we looking for: Primary skill - Telecommunications - P1.
Skill Required: Chat - Telecommunications (P1).
Qualification: Other.

Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems.
Your day to day interaction is with peers within Hiring Manager before updating supervisors.
In this role you may have limited exposure with clients and/or Hiring Manager management.
You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments.
The decisions you make impact your own work and may impact the work of others.
You will be an individual contributor as a part of a team, with a focused scope of work.
Please note that this role may require you to work in rotational shifts.
Location: Newcastle.
Lang: English (A1)."

Location:
Newcastle - Cobalt Business Park
Hybrid working: 50% office-based / 50% home-based

Working Pattern:

• Monday to Friday, 8:00am - 6:00pm (including Bank Holidays)
• Occasional weekend working (Saturday or Sunday), 8:00am - 6:00pm

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.