Service Delivery Manager

Service Delivery Manager

Location: Broughton, Chester (on-site)

Contract: 6 months (with potential for extension)

Hours: 35 hours per week (4.5 days, flexible between 7am-7pm)

Pay: £30.64 per hour (PAYE) / £41.00 per hour (Umbrella)

Security Clearance: BPSS+ (arranged by Airbus)

IR35: Inside

About the Role

At Guidant Global, we're proud to partner with Airbus to deliver digital transformation across the business. As a Service Delivery Manager, you'll play a key role in supporting the daily operations of Digital Workplace (DW) products at the Broughton site. You'll be part of a collaborative, locally based team, building strong relationships with business functions and ensuring employees have access to simple, intuitive, and secure workplace tools.

What You'll Be Doing

• Service Excellence: Monitor and report on service quality using ServiceNow dashboards, ensuring high standards are maintained.
• Stakeholder Engagement: Act as the main point of contact for business escalations, managing these within agreed processes and timescales.
• Supplier Management: Oversee relationships with service providers, reviewing root cause analyses and action plans, and supporting users with contract-related queries.
• Continuous Improvement: Gather feedback from the business, share insights with product teams, and contribute to projects that enhance the digital workplace experience.
• Collaboration: Work closely with other teams within Digital to maximise efficiency and deliver a harmonised user experience across all sites.
• Communication: Represent DW in meetings with business representatives, promoting new developments and strategy changes.

What We're Looking For

• Experience using ServiceNow or similar ITSM tools.
• Strong understanding of customer and client needs.
• Proven ability to liaise with stakeholders and work with vendors.
• An autonomous, proactive approach to problem-solving.
• Experience in aviation or a similar industry is desirable, but not essential.
• Previous Airbus experience is a plus, but not required.

Why Join Us?

• Inclusive Culture: We celebrate diversity and are committed to creating an inclusive environment for all colleagues.
• Growth Opportunities: Gain exposure to digital transformation projects and develop your skills in a supportive, forward-thinking team.

Ready to take the next step in your career? Apply today and help shape the future of digital workplaces at Airbus with Guidant Global.