Site Support Technician

Location: Bromborough, Merseyside, CH62

Contract Type: 1 month

Are you a technically skilled, solutions-focused professional looking to make a real impact in a fast-paced industrial environment? We're seeking a Site Support Technician to join our team and play a key role in supporting manufacturing operations, systems integration, and customer technical support.

As a Site Support Technician, you'll be responsible for a wide range of technical and operational tasks, including:

• Execute manufacturing processes such as machine building, mechanical assembly, electrical wiring, and fabrication.
• Assist in the design, implementation, and verification of test bench systems to meet industrial product requirements.
• Collaborate with engineers and technicians across disciplines to ensure optimal product integration.
• Actively contribute to team discussions and provide innovative solutions to technical challenges.

• Deliver ongoing technical support and maintenance for production and development systems, software products, and configured services-both onsite and remotely.
• Provide hardware and software support across server and network environments, including specific vendor and brand technologies.
• Perform L1 and L2 troubleshooting, resolving basic to intermediate technical issues efficiently.

• Demonstrate a strong understanding of IT infrastructure environments and effective customer service principles.
• Provide support for Windows 10, Microsoft Office Suite, and desktop hardware fault resolution.
• Build and configure laptops, including imaging processes.
• Offer mobile device support for iOS and Android platforms.
• Deliver basic printer support and ensure smooth operation of peripheral devices.

• Document processes, test results, and troubleshooting steps to support clear communication and continuous improvement.
• Stay up to date with industry trends and emerging technologies, bringing fresh ideas to the team.
• Mentor junior team members to foster a collaborative and supportive work environment.

We're looking for someone who is proactive, technically proficient, and thrives in a collaborative setting. You should have:

• Advanced proficiency in Customer Technical Support.
• Demonstrated experience in manufacturing and engineering environments.
• Strong technical knowledge of IT systems, hardware, and software.
• Excellent troubleshooting skills and the ability to work independently.
• A passion for learning and sharing knowledge with others.